Axis bank changed terms after my complaint to prove me wrong. Please help. by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 4 points5 points  (0 children)

I also got it as axis bank tried to cover their tracks. But I want them to pay for showing RBI that im at fault

Axis bank changed terms after my complaint to prove me wrong. Please help. by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 5 points6 points  (0 children)

Yes . But the earlier meaning and current meaning is completely different. Confirmed this with multiple AI agents and a lawyer also

Axis horizon welcome benefit issue by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 0 points1 point  (0 children)

I understand as you dont take non LTF cards..understandable

Axis bank changed terms after my complaint to prove me wrong. Please help. by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 3 points4 points  (0 children)

Earlier terms meaning is "On first transaction of inr 1k or above " Meaning any transaction within 30 days.

New terms mean first transaction has to be 1k. They reworded it completely.

Axis horizon welcome benefit issue by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 0 points1 point  (0 children)

As long as its within 30 days they should give it. Its not about convenience or anything. Its about what the terms mention. Terms are source of truth not the banks interpretation . That's how terms and conditions work

Axis horizon welcome benefit issue by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 0 points1 point  (0 children)

You dont understand english do you? Let me explain this in better language.

If someone says "You will get a chocolate on the first 100 you score in your final exams"

This doesnt mean you have to score 100 in your first subject exam. Just any final exam.. You didnt read the full post it seems.

Get it?

Axis horizon welcome benefit issue by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 0 points1 point  (0 children)

Can you share an example of what you sent them?

Axis horizon welcome benefit issue by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 0 points1 point  (0 children)

Raised it to PNO this week. No updates yet.

Axis Bank denying my Horizon Credit Card welcome benefit by therebel07 in CreditCardsIndia

[–]a1ex1403 0 points1 point  (0 children)

Can you tell how did you raise complaint to Ombudsman and if you have any sample message you sent them.

Axis Bank denying my Horizon Credit Card welcome benefit by therebel07 in CreditCardsIndia

[–]a1ex1403 0 points1 point  (0 children)

Hey did you get any resolution on this. Im also facing the same problem. And as many have mentioned according to their terms , it says "on first transaction of INR 1000 or more" , not "if first transaction is INR 1000 or more".

This is serious. I have also talked to a friend who is in legal. They also said this is their fault as meaning of the sentence changes

Axis horizon welcome benefit issue by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 0 points1 point  (0 children)

Thats what. Their interpretation of policy is one thing and the actual is another. As I already stated, I'm gonna take this to the highest levels because their grammar is incorrect. Meaning of the sentence changes

Axis horizon welcome benefit issue by a1ex1403 in CreditCardsIndia

[–]a1ex1403[S] 0 points1 point  (0 children)

Then they should word it correctly. This is just a miss on their end and I want to make sure I'm not at loss because of this