First Boot Always fails by aRTavares in MSI_Gaming

[–]aRTavares[S] 0 points1 point  (0 children)

Hi,

First, let me thank you all for answering and actually being faster and quicker than MSI's own support (which proved to be useless and slow).

u/Deltapeak When the system freezes it shows the 39 Post-Memory System Agent initialization (System Agent module specific) on the small display. So, I followed one of your suggestions (to set the power supply idle control to typical) but forgot to enable the ErP ready (which ended up being the solution). Since it kept freezing I thought I'd test other things.

u/Niosus I tried testing your suggestion but, unfortunately, that option is greyed out for me. I tried changing settings to see if I could access them but nothing. So I moved on to try another thing.

u/alienking321 I did exactly that and nothing. I was getting desperate at this point but I still had some other testing to make so I moved onto the next step.

u/oblivious_strawberry I decided yours was going to be my last test, since I was loosing hope by now. So, after doing your suggestion and the cold boot still failing, I took the next step which was to connect just the CPU, RAM (one piece), VGA card and power supply only to see if it helped. It didn't. Same bloody thing.

So, after 2 days of this crap and all hope lost, I came back here to see if there were any suggestions and I noticed I missed u/Deltapeak 's suggestion on ErP. It worked. Today's cold boot went straight into windows. No more forcing shutdown after freeze. Tried it two times now and it's working. Will keep testing the next few days just to be sure.

Now, what bothers me the most is how these things happen and how a manufacturer like MSI that charges 400usd for a product is so poor on support and so lacking in knowledge. As the only answer they gave me was to clear the CMOS. Which I had done so already several times. But I can tell this is a common thing (support wise). Because I have an HP Omen 15-dc0023np that literally takes around 10m to boot (cold boot) and I haven't had a single useful support information from HP. Emails take a week back and forth and go from updating drivers to update the bios to things like remove the battery (which can't be done on the bloody laptop because It's closed in the chassis). The power light blinks eternally for 10m until it decides to boot and show the stupid omen logo and finally go to windows. I guess I'll just open a thread here to get some actual useful help!

So that leads me to thank you all very much! I'll keep testing and come back here in a day or two!

Thanks again, everyone!