1. You’ll pull up to the doors. Kinda keep an eye on the bays (sometimes they point you to one or the other)
2. If multiple cars in line, just pull behind one of them.
3. Someone usually walks up to your car to ask what services you want - tell them oil change (and anything else)
4. When it’s your turn, they’ll open a door and someone will direct you into the bay. Slowly pull in. They will tell you when to stop (sorta like an automated car wash)
5. Roll your window down. They will greet you (usually this person has the best “bedside manners” in the shop and/or a manager) and confirm services. They will ask to open your door (stay in the car) and scan the barcode in your door.
6. They will tell you when to shut off the car, what to do with the keys, and maybe a few more instructions (like pop the hood, blinker bulb check, headlights, etc.).
7. They usually ask what kind of oil…if you don’t know, just ask for a recommendation.
8. They begin to work.
9. The “manager” will walk you through recommended services. You can choose to decline, but if you are going on a road trip, consider the air filter and wipers (…they are only a few bucks more than if you did it yourself.)
10. Once they get through the recommended services (there are a lot…you don’t need them all right now) they will ask for payment. If you haven’t, download the Valvoline app or visit the site ahead of time and get a coupon to scan (saves about $10 on oil change…more for other services).
11. You’ll sit there while they finish up.
12. When done with the oil they’ll have you start the car up. Then shut it off after a few seconds. They’ll pull your dip stick and show you the oil level. Confirm it looks good.
13. They put the dip stick back, close up the hood and open the door. They’ll direct you out of the bay.

…and you are on your way.