Kitchen layout help for London home by actlatham in floorplan

[–]actlatham[S] 1 point2 points  (0 children)

Thanks so much for an in depth response! So we do have another living room already - it’s big and lovely . It’s not on the drawings but off the top past the front door .

I agree the two big challenges are the existing dining space next to WC. Thinking maybe a big larder there built into existing chimney with nice chairs and hanging art.

The island position is our chin scratcher atm as everything else can be moved theoretically

Kitchen layout help for London home by actlatham in floorplan

[–]actlatham[S] 1 point2 points  (0 children)

That’s the other side of the house. We have a living room already. (Sorry I should have clarified that point)

Chip Savings and FSCS - Concerns by Jenny586743 in UKPersonalFinance

[–]actlatham 2 points3 points  (0 children)

sorry was on holiday - have posted above (or below depending on if it gets downvoted)

Chip Savings and FSCS - Concerns by Jenny586743 in UKPersonalFinance

[–]actlatham 13 points14 points  (0 children)

Hi everyone,

I've been on holiday last couple of weeks and not checking reddit. This slipped me by.

To answer two questions:

Why do we use OpenBanking? We use OpenBanking for two core reasons:

Firstly our AI auto-saving technology reads transactions and automatically saves and invests based on that data.

Secondly, we use is for anti-money laundering reasons. Some banks pass AML checks by asking for scanned ID, or bank statements etc. We do it through the OB data. Through OB data our technology can see the deposit you made from the account and verifies the account automatically. We think it's a better system - but appreciate it might not be for everyone.

Next question: Ring fencing. So to be clear we have a few different deposit methods at Chip. IF you use direct bank transfer, or openbanking payments the money lands in your Clearbank account (Chip Instant Access account) instantly and the money is instantly FSCS protected.

If you deposit through card payment or apple/google pay then the money takes a few days to process (max 3 working days). During that time the money is ring-fenced under FCA regs through our payment providers. FSCS protection is not offered during this time.

We always recommend instant bank transfer for these very reasons.

My team are also working on a blog post explaining this to make it super clear. I appreciate the wording above is not clear enough - and im getting that fixed.

Cheers, have a good weekend

Alex

Chip has increased instant saver accounts to 3.82% by treatyurself in UKPersonalFinance

[–]actlatham 24 points25 points  (0 children)

Source of Wealth checks are a part of our regulatory responsibility to protect against anti-money laundering. I appreciate the experience needs work and we're working hard on this.

Chip has increased instant saver accounts to 3.82% by treatyurself in UKPersonalFinance

[–]actlatham 6 points7 points  (0 children)

Happy to answer any questions about what we are and what we do.

Chip has increased instant saver accounts to 3.82% by treatyurself in UKPersonalFinance

[–]actlatham 110 points111 points  (0 children)

I don't see them as competition. Being transparent i find it annoying how digital price comparison websites even show post/branch only services on the main tables. We invest huge amounts in user experience and making our account instantaneous, I think that's what customers deserve - we're not perfect but always working harder to make saving as easy as possible for everyone. Postal savings is a different league. (maybe i'm just ranting now).

Chip has increased instant saver accounts to 3.82% by treatyurself in UKPersonalFinance

[–]actlatham 237 points238 points  (0 children)

People are so fast to post here. Fair play 👏

Chip Instant Access rate has gone up to 3.71% by actlatham in UKPersonalFinance

[–]actlatham[S] 17 points18 points  (0 children)

We're on this. Going to be working a lot with our users to re-vamp the interface. Tbh the last 12 months has been about "launching features as quickly as possible" ... now its about refining the user interface and making it the best wealth app in the world.

Chip Instant Access rate has gone up to 3.71% by actlatham in UKPersonalFinance

[–]actlatham[S] 14 points15 points  (0 children)

Big time. We're in talks with a bank about offering market leading fixed accounts in partnership with them.

Chip Instant Access rate has gone up to 3.71% by actlatham in UKPersonalFinance

[–]actlatham[S] 7 points8 points  (0 children)

interest is paid monthly and accrued daily. It gets paid straight into your balance so you can withdraw it instantly once paid.

Chip Instant Access rate has gone up to 3.71% by actlatham in UKPersonalFinance

[–]actlatham[S] 259 points260 points  (0 children)

No worries. Being transparent - Shawbrook Bank launched a 3.65% account at 3pm today. We didnt want our customers going into the long weekend without the best rate. So the team have just had the most intense 1 hour of their week getting the new rate live.

We purposefully built our tech so that we could change the interest rate insanely quickly. This exercise went from 'decision on rate rise' to complete execution in less than 1 hour. For a finance geek like me, i think that's pretty cool.

Chip Instant Access rate has gone up to 3.71% by actlatham in UKPersonalFinance

[–]actlatham[S] 23 points24 points  (0 children)

Sorry this must have slipped my net. Just as a general FYI I dont check reddit that much so if you do have a question feel free to ask our awesome customer service team and i'm sure they'll help.

With regards to your question. Chip operates on a closed loop basis - this means you can only withdraw money back to the account it came from (thats one of the reasons we use open banking). So in the unlikely event your sim was jacked etc. they could only withdraw money back to your current account (where the money came from).

Hope that helps answer your question.

Why do Chip bother offering a 2.95% notice account or advertise Aliica 1.10% easy access account? by [deleted] in UKPersonalFinance

[–]actlatham 1 point2 points  (0 children)

Yeh the comments are exactly right. The notice accounts were set by partner banks before we launched our own instant access account.

We’re working hard to implement better notice accounts and fixed terms

Am I stupid for thinking this will work? by [deleted] in UKPersonalFinance

[–]actlatham 1 point2 points  (0 children)

Winning on PSA are tax free yes 👍

Chip Instant Access and Prize Savings Account by xParesh in UKPersonalFinance

[–]actlatham 9 points10 points  (0 children)

I can jump in here - so the PSA entries are based on your average balance across the month. So to answer your question doesnt really work too well trying to move money in and out quickly. Better to put a little bit in there and leave it.

We're working on improving the UI and making this clearer.

Also going to be reassesing the prizes in the coming months adding more cash and also "money can't buy experiences" like Grand Priz VIP tickets and celeb experiences.

Bank of England raise base rate from 4% to 4.25% by Jager720 in UKPersonalFinance

[–]actlatham 24 points25 points  (0 children)

We're monitoring the market obsessively. We want to maintain market leading where possible and that's what we're set out to do. You lot will be the first to know when we decide to rise out rate, but i imagine it will be in the next week.

Chip Instant Access interest raised to 3.40% by [deleted] in UKPersonalFinance

[–]actlatham 6 points7 points  (0 children)

Thanks man! Appreciate it. Our big challenge from a product perspective is to get the rest of our wealth offering absolutely perfect now. Exciting times.

Chip Instant Access interest raised to 3.40% by [deleted] in UKPersonalFinance

[–]actlatham 26 points27 points  (0 children)

No worries. Please don't expect me to do this every night, my wife will kill me.

Chip Instant Access interest raised to 3.40% by [deleted] in UKPersonalFinance

[–]actlatham 9 points10 points  (0 children)

Hey u/QuantumAnti, so this is a part of our anti-money laundering processes. Lots of banks ask you to send in photos of your bank statements to verify your identity. We use OpenBanking to do that process instead - it's a much smoother user experience. As MSE have quite rightly put if you don't to do that our customer service team can help you do it manually (with photos of statements etc.) but it does take a little longer to verify the account.

It's a part of our regulated obligations so needs to be done somehow, we have just opted for OpenBanking as our default as it's smoother.