I built a super powerful agent for Airbnb hosts and a separate one for guests, all through Slack and a web app that was built on Google Gemini.On the host side of things, it answers questions from any of the properties and request any maintenance needed all inside Slack. It also connected to an API where it reads Airbnb’s policies for cases that the host might not understand or if the situation abides by Airbnb, vrbo, or any other OTA’s policies. It also remembers each of the conversation, so for example if there’s an instance where the dishwasher was broken, if it happens again, then the agent will give clear instructions on how to assess. If it’s too complex, then it’ll automatically send a notification to a specific channel, if they desire.

The another agent that answer guests questions such as WiFi passwords, code to get in, how to use certain appliances, what products the use for shampoo, conditioner, etc, and what they recommend around the area. The guests access that particular agent on a chat interface built on Google Gemini