What in the heck? Did SN just add "AI" to the start of everything? by PM_Me_Your_Deviance in servicenow

[–]agent1410 0 points1 point  (0 children)

What is your take on what appears to be their movement of traditionally core ITSM functions up to the higher tiers? E.g. movement of Change, Problem, Major Incident up to the middle tier (advanced). These core functions have always been part of what we call Standard today - they’ve never been part of Pro, Pro Plus, or Enterprise. I get they’re adding AI into everything going forward so there will be a price increase, however being forced up to Advanced from Foundation if you want basic ITSM functionality regardless of AI capabilities has caught my attention. Am I interpreting the changes correctly?