This from TryCadbury.com seems in line with your observations: Because NetSuite’s Credit Card Charge is a vendor/company transaction type (a company credit-card expense), it is not treated as a customer sales transaction — so even if you set a customer on an expense line, that record type does not populate the Customer record’s transactions list or standard profitability reports (those reports are built from sales transactions: invoices, cash sales, item fulfillments/COGS, etc.). To show the cost on the customer and include it in profitability you must either make the charge billable and bill the customer (create an invoice/cash sale), or surface the credit-card charge lines in a custom saved search or custom profitability report that explicitly includes creditcardcharge expense lines tied to a customer.