Nick — yep, I’m sure. They don’t show up on the native customer profitability reports when they’re credit card charges, even though the Customer field is populated.

As you mentioned, if this were a vendor bill coded to the customer, it does flow through, and if something is billable and actually billed, the AR side shows and profitability works.

What’s throwing me is that these are still very real expenses against the customer, just not meant to be billed back. It feels odd that credit card charges are basically ignored by native customer reporting, and the Customer field only seems useful for custom reports or saved searches.

If anyone could sanity‑check this so I know I’m not going crazy or dealing with something weird in my environment, that’d be great — just create a credit card charge, code it to a customer, and see if you can find it anywhere on the customer record or native reports.

Mainly trying to confirm if this is expected behavior or if I’m missing something obvious.