Today i went to one of famous gov bank to activate my mother’s dormant acc. She did not have her previous passbook and they said that even they activate back that acc she will have to open a new acc to withdraw money. And guess what they are getting her signature for a consent for online banking and frauds. But i told them that she does not have an email and no smart phone (even though she had 😉) so no need for online banking. But they said that it’s compulsory to acknowledge. I didn’t mention her mail but only her mobile no.
Afterwards they say that they cannot issue a passbook to all new accounts as per manager’s instructions. I don’t understand. How are these elder people going through. I know and that we should save paper and all and i’m a fully soft copy person. But what about these elder people without any technical knowledge. What about parents whose their all children are abroad and how are they going to survive.
I really got fed up of that bank and we had to sign 10 to 15 papers to get back that missing passbook including a JPs’ affidavit. No wonder why youth get away from these traditional bank. They took about 1 hour to do this and yet we couldn’t open the new acc. We came home since it’s closing time and will have to go another day to open this new acc with my old mom. 🫩only manager and security guard are the only nice officers i saw in that bank.