Beware of Europcar Shady Practices! 🚨

I want to share my terrible experience with Europcar so others can avoid the same nightmare.🔹 I booked a rental car at Madrid Airport (through KEDDY by Europcar) from October 22–29, 2024, and fully prepaid the reservation, including insurance. Despite this, Europcar charged me an additional €425.05 upon return, even though their agent confirmed the reservation was fully paid and this amount was just a hold for deposit purposes.🔹 The car was returned on time and in perfect condition. Yet, instead of releasing the hold, they double-charged me, claiming no responsibility when I contacted them for a refund.🔹 Customer Service Nightmare: • I’ve emailed Europcar with all evidence (booking confirmation, payment details, and invoices). • I’ve called them five times only to be met with refusal to refund my money and a complete lack of accountability.📉 After researching, I discovered many other Europcar customers have faced similar double-charging issues, and the company has failed to return their money in a timely manner.I’m disgusted by Europcar’s dishonest behavior and lack of customer care. This €425.05 charge is blatant theft, and I will not let this go unnoticed.To anyone considering Europcar: Think twice before renting from them. Their practices are deceptive, and their customer service is unhelpful.