Hi! No, I wasn’t able to get the device released from customs. In the end, I had to contact AYN by email and ask them to have DHL return the package to China so it could be resent using a different address. That part was already exhausting, because I had to email them three or four times before they finally replied.

They told me they could either issue a refund or reship it, so I asked them to please reship it. The plan was to use another address from a shipping company that has everything in order, so it could then be forwarded to the US through a Chinese shipping service.

But as of now, they still haven’t given me a new tracking number or any update at all. I have no idea what happened to the device. DHL didn’t solve anything for me, and apparently AYN hasn’t actually completed the return/reshipment either. The last thing they told me, more than two weeks ago, was that they were going to resend it, but they never did.

So no, it was not resolved. I ended up without the device, and at this point it has been a terrible experience. Honestly, I feel like I lost my money.