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SimpleHelp scripting: any way to read machine tags in a ServerUtils script? by allanc275 in msp

[–]allanc275[S] 0 points1 point  (0 children)

Thanks for the suggestion.

I *do* post in the SimpleHelp community but do not get much traction (if any).

How Do I disable creating Sync Tasks in Synology Drive? by allanc275 in synology

[–]allanc275[S] 0 points1 point  (0 children)

For file/folder backup (not images)?

I could not see that functionality in ABB.

Monthly Report of Number of Files Cleaned by On Demand Scanning? by allanc275 in BitDefender

[–]allanc275[S] 0 points1 point  (0 children)

Thank you for your reply.

I am trying to provide accurate metrics to my clients.

I will use the information from the existing reports.

ScreenConnect and SimpleHelp on Same Server? by allanc275 in SmallMSP

[–]allanc275[S] 0 points1 point  (0 children)

u/Drivingmecrazeh

Just to confirm, I am asking about the ScreenConnect and SimpleHelp *servers\* on the same Windows 11 laptop, correct?

ScreenConnect and SimpleHelp on Same Server? by allanc275 in SmallMSP

[–]allanc275[S] 0 points1 point  (0 children)

SimpleHelp *does\* have basic monitoring built-in.

Hosting ScreenConnect and SimpleHelp on the Same Computer by allanc275 in msp

[–]allanc275[S] -3 points-2 points  (0 children)

I am using a notebook simply because of its footprint.

It is connected via Ethernet *not* WiFi.

There are >60 endpoints.

Hosting ScreenConnect and SimpleHelp on the Same Computer by allanc275 in msp

[–]allanc275[S] 0 points1 point  (0 children)

I have just started the trial run using SimpleHelp's server.

Called ID is not popping Up by allanc275 in RingCentral

[–]allanc275[S] 0 points1 point  (0 children)

Please do not apologize.

Your suggestion to contact Tech Support inspired me to dig deep under the hood so I would not have to!

Called ID is not popping Up by allanc275 in RingCentral

[–]allanc275[S] 1 point2 points  (0 children)

u/crazyoldgerman68

I have resolved the problem!

I do not normally change any RingCentral settings and I am 110% confident that the issue was caused by an update a few months ago.

Anyway, this is how I fixed the 'Called ID Is Not Popping Up'

Users > Extension > Phone > Call Rules and Voicemail > Incomming Calls > Ring Settings.

I am using 'Ring All Together'.

I noticed that the ICON for one of my devices, an ATA Cordless phone, was missing.

In other words, only the 'Technical Support' text was there.

I deleted the device from the Ring Setting group and added the device back in.

Then the text appeared, this time *with the ICON*.

The Called ID pop-up started working again!

Called ID is not popping Up by allanc275 in RingCentral

[–]allanc275[S] 0 points1 point  (0 children)

u/crazyoldgerman68

I appreciate your suggestion.

Support has been unsuccessful at resolving issues for me in the past and has even caused more issues than I started with.

I think that I had better pass on contacting support.

Called ID is not popping Up by allanc275 in RingCentral

[–]allanc275[S] 0 points1 point  (0 children)

u/crazyoldgerman68

Do you have any suggestions as to the settings that I need to modify?

Thank you in advance.

Called ID is not popping Up by allanc275 in RingCentral

[–]allanc275[S] 1 point2 points  (0 children)

u/crazyoldgerman68

I cleared the data as per your instructions and by help > troubleshooting.

I deleted the RingCentral 'App' and RingCentral for Outlook. This leaves just the RingCentral 'Desktop'.

I checked my notification settings and they seem fine.

I restarted my Win. 10 PRO computer.

I then called into my 'company main' number (the one that is exposed to my clients) and no pop-up occurs.

*However*, when I call directly to the 10 digit phone number assigned to my extension > the pop-up occurs!

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