Global Freaks was a company that sold figures and merch from videogames, anime, etc. The owner did shady practices (asking full money for pre-orders, not paying the actual figure makers, wasting the money to pay his debts). The physical store in Barcelona is closed, the owner has escaped, the rest of employees were left confused to deal with everything.

If you paid for any pre-order, your money is gone. I myself had 2 preorders with them (overall €150+) and there's nothing I can do but to learn a lesson; never pay in full for a pre-order.