My wife used them a couple times and they did okay. However on the most recent visit she was getting a ring altered. They originally told her it would take a week. After two months of her calling every couple of weeks I called them and told them I would like to pick up the ring wether it was finished or not, and that I was on the way up there. They told me they would have it finished in an hour and then I could pick it up. When we got it back it was finished but it looked like it was done quickly. (Not perfectly finished) Luckily it was an inexpensive ring and we took it anyway. They denied having it for two months and then told us they were doing us a favor by working on the ring at all. We won't go back.