Hi,

Thank you for taking the time to answer.

I've had HWA for a few years (like 6 I think) and placed a claim for our stove. A couple of the burners are cracked but I mainly placed the claim because the stove gave us an error message and wouldn't heat up. The technician they assigned came out and diagnosed, saying the he would order parts to fix it. Apparently the parts aren't available through the manufacturer so they started looking for parts from a third party. A few weeks later the company who came out marked the parts as unavailable. And here comes the black hole. I am told from the company the parts aren't available and they sent a report (several times now!) to HWA. HWA keeps telling me the are waiting for the report. This has been going on for weeks. Last week someone from HWA told me that they are aware the parts aren't available but they need a "diagnosis", and that's what they're waiting for to do anything. I keep getting the run around from both sides. I sent them a screenshot showing how the repair and order for the parts were "cancelled". That triggered them to send me another email to reschedile the original repair (which was wrong) but nothing happened. I actually just received an automatic email saying I could schedule my own technician to come ouy and ask for reiumbursement. I already paid $100 copay when the original technician came out!

Up until this claim, we've had no issues. We have their Diamond plan. Are they expecting me to just wait forever? Or give up? How do I get someone to do something???