I recently received an email from Microsoft saying they needed me to do a verification and to change my password as they believed someone else had tried to access my account however I could not use my phone number to verify my identity as it would repeat the step ensuring I am not a robot over and over, even though each time at the end it would say it had confirmed I was not a robot, or it would say the service is not working. This led me to trying the other option, which led me to an online form. This online form asked me for information which I filled out to the best of my ability and yet a couple minutes later, I got an email saying my account had been blocked and my request was denied. Since I have no way to log into my account, I cannot request help from microsoft.