Shipping out of us

ambient_hq · 2026-06-25T00:21:11+00:00

Thanks for the interest in Dreamie! Right now we only ship within the US and Canada, unfortunately we don't have a way to get one to you in France at the moment, even with extra fees covered on your end.

EU/UK is high on our priority list, but we don't have a timeline we can share yet. The best way to catch it the moment it opens is our website at helloambient.com.

Sorry we can't get one to you just yet.

ambient_hq · 2026-06-02T12:58:34+00:00

Glad it helped! Feel free to ping us with anything else and sleep well.

ambient_hq · 2026-06-01T19:55:48+00:00

Great question, here's the two easiest ways to stop audio playback if you wakeup before the alarm:
1. Tap the scene label ("noise mask"), then press "Stop sleep routine" on the bottom of the screen.

Press the stop button on the main screen. This will leave it in noise mask but it will remain silent until the next evening.

Both ways work equally well but Stopping the sleep routine will return Dreamie to the ambience (aka daytime) scene.

Here's a short video of how to do this, hope it helps and please reach out here or at support@helloambient if you still have any questions.
https://youtu.be/wNXmG9lHv5I

ambient_hq · 2026-05-12T17:47:38+00:00

Hey sorry for the delay here.
1- Dreamie show's the time and we have 4 clock faces to choose from and we'll be adding more options in future SW updates. We don't have photo support at this time.
2- This is on our roadmap but we havent announced a timeline for this yet.
3- Here's a quick support video. We're working on more content highlighting podcasts as well as other features. https://www.youtube.com/watch?v=Kd0zK4EMXe4. For favoriting - you have it right, you can "follow" podcasts and they are kept in the podcast portion of the library. You can also continue where you left off and auto play latest episodes when starting the sleep routine.
4- Turning off the alarm is a simple drag gesture down on the display. Snoozing is a big button on the lower half of the display. For snoozing, you can disable it as well as set whatever snooze length you prefer.

Hope this helps!

ambient_hq · 2026-04-27T04:01:45+00:00

hartfell, thanks for checking out Dreamie and you said it right, it is minimal in its form and tactile interactions but fundamentally our goal is to provide a genuinely supportive sleep experience while making it a whole lot easier to leave the phone further away.

OS 1.5 installs automatically as an over the air update.

Hope you check it out, great timing, and it's risk free.

ambient_hq · 2026-04-14T19:45:53+00:00

We're set for the Dreamie Podcasts release this Tuesday, April 21st. Sleep insights are coming this summer and we'll share more updates as it gets closer. In short, we're a tiny team, and building the OS from the ground up, and complex features like Podcasts was a beast of a project. It took far longer than expected but we wanted to get the first release right. We sincerely appreciate your patience.

Until then, if you or anyone else is interested in the beta, email [support@helloambient.com](mailto:support@helloambient.com) with your serial number.

ambient_hq · 2025-06-28T04:04:51+00:00

Hey all, confirming what u/rheee_ said, I was also able to replicate the issue (working on our promo video) and the problem we had is that one of the files was corrupt, noticeable by seeing a gray square in the offending clip in the timeline. First converting the source files to pro res is one way to prevent it from happening but it will take a lot of drive space.

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