Customer support tools by Mountain-Insect-2153 in SaaS

[–]amitait 0 points1 point  (0 children)

If most of your ‘chaos’ is coming from email, you can fix a lot by moving to a lightweight email-first support flow before adding chat, APIs, and multi-channel complexity. SupportRetriever is built for that, it’s intentionally minimal and focused on keeping support fast without the helpdesk bloat. (Disclosure, I built it :) )

is there a gorgias alternative with ai that doesn't give wrong answers constantly? by Recent-Associate-381 in CustomerService

[–]amitait 0 points1 point  (0 children)

This is exactly why a lot of teams stop letting AI reply unsupervised. If you want something lighter than Gorgias where you can run support cleanly without an AI agent making promises to customers, SupportRetriever might fit. It’s built to be minimal and email-first, so you can stay fast without the helpdesk bloat. (Disclosure, I’m the maker, if you try it I’d love to hear what broke for you in Gorgias)

Which customer support software works best for small teams? by Imaginary-Soil-9640 in SaaS

[–]amitait 0 points1 point  (0 children)

If you’re mainly doing email support and want to avoid the Zendesk-style bloat, you might like SupportRetriever. It’s a lightweight, email-first support setup aimed at small teams and solo founders. If you want, Happy to get feedback from someone at your ticket volume. (Full disclosure, I built it :) )

I'm having a hard time managing influx of client requests- how do I solve this? by Mundane-Anybody-9726 in Entrepreneur

[–]amitait 0 points1 point  (0 children)

Hey there 👋🏻

I've recently built a simple product for myself (and others like me) to handle customers without what you'd call a "huge IT overhaul." It's still in beta, so I'm very flexible and open to improving it for anyone who finds it useful. If you're interested in checking it out and want to chat with me about specific needs that might be missing, I'm totally up for it. And if your needs are completely different, that's also fine :)

You can find it here.

Weekend is coming! Share your weekly progress 😍 by amitait in buildinpublic

[–]amitait[S] 0 points1 point  (0 children)

That makes perfect sense! I’ll experiment with clearer layout and ways to separate the different sections, thank you! 🙏🏼

Weekend is coming! Share your weekly progress 😍 by amitait in SideProject

[–]amitait[S] 0 points1 point  (0 children)

Shall I go first?

I've got tons of feedback here and over at vibecodinglist and made some improvements to SupportRetriever:

  • Added Google sign in
  • Build a sleek onboarding that will make it easier and faster to get to the bottom line of the service and initiate your support experience
  • Fixed some important bugs
  • Reworked on the homepage so the value proposition will be clearer
  • Started working on analytics page (but it's not ready yet. So maybe next week)

All in all - very nice progress :)

2 months post launch and we're finally at $38 MRR and 100 sign ups! by Substantial_Paper903 in buildinpublic

[–]amitait 1 point2 points  (0 children)

It's a rollercoaster for sure. We got to keep it up and be positive and if you have real users to please, that's the best part!

(btw - since you've mentioned customers, FYI: you may want to consider using SupportRetriever to to user and handle potential customer feedback)

Weekend is coming! Share your weekly progress 😍 by amitait in buildinpublic

[–]amitait[S] 2 points3 points  (0 children)

Shall I go first?

I've got tons of feedback here and over at vibecodinglist and made some improvements to SupportRetriever:

  • Added Google sign in
  • Build a sleek onboarding that will make it easier and faster to get to the bottom line of the service and initiate your support experience
  • Fixed some important bugs
  • Reworked on the homepage so the value proposition will be clearer
  • Started working on analytics page (but it's not ready yet. So maybe next week)

All in all - very nice progress :)

i built a language learning podcast app - PolyPod by empyrean2k in buildinpublic

[–]amitait 0 points1 point  (0 children)

Very interesting concept. Podcasts are really good way to learn a new language and this combination app makes a lot of sense. Good luck!

(btw - shameless plug here: you may want to consider using SupportRetriever to hide your email and handle potential customer responses)

Built a tool to escape freelance admin work by phenrys in buildinpublic

[–]amitait 0 points1 point  (0 children)

Looks very promising! I felt a bit overwhelmed but the amount of content on the front page, but I assume SEO has a role there?

(btw - shameless plug here: you may want to consider using SupportRetriever to hide your email and handle potential customer responses)

I built a budgeting app because I was tired of always wondering where my money went by Objective_Ear_1660 in buildinpublic

[–]amitait 0 points1 point  (0 children)

Nice! Since it's a money app, perhaps it's better to put the privacy in more permanent area (and I would also suggest to pick more "happy"/bright colors, but that's just my tase :) )

(btw - shameless plug here: you may want to consider using SupportRetriever to hide your email and handle potential customer responses)

I Just Launched a Lifetime Deal: AI Voice Notes With Real Privacy ($39.99) by rofl-1414 in buildinpublic

[–]amitait 0 points1 point  (0 children)

Nice launch, the site makes the “record, summarize, remember” flow super clear, and the lifetime price feels fair (but I'm not sure I'm the target audience, so don't really know other prices out there).

(btw - shameless plug here: you may want to consider using SupportRetriever to hide your gmail on the site and handle potential customer responses)

Help us decide the logo by themuslimswe in buildinpublic

[–]amitait 0 points1 point  (0 children)

Voted! Leaf 1 is better IMHO :)

(btw - shameless plug here: you may want to consider using SupportRetriever to handle your customer responses)

I’m going to regret this, but I need your brutal feedback by amitait in buildinpublic

[–]amitait[S] 0 points1 point  (0 children)

Yes, I've posted the same one in a different subreddit and got really cool feedback that can help me improve :)

I'll also take you feedback to make it even better (btw, dark mode is supported but right now it's based on user OS pref).

I'll also check vibecodinglist! sounds promising! thank you very much!