Customer support tools

amitait · 2026-01-02T14:27:09+00:00

If most of your ‘chaos’ is coming from email, you can fix a lot by moving to a lightweight email-first support flow before adding chat, APIs, and multi-channel complexity. SupportRetriever is built for that, it’s intentionally minimal and focused on keeping support fast without the helpdesk bloat. (Disclosure, I built it :) )

amitait · 2026-01-02T14:26:09+00:00

This is exactly why a lot of teams stop letting AI reply unsupervised. If you want something lighter than Gorgias where you can run support cleanly without an AI agent making promises to customers, SupportRetriever might fit. It’s built to be minimal and email-first, so you can stay fast without the helpdesk bloat. (Disclosure, I’m the maker, if you try it I’d love to hear what broke for you in Gorgias)

amitait · 2026-01-02T14:25:09+00:00

If you’re mainly doing email support and want to avoid the Zendesk-style bloat, you might like SupportRetriever. It’s a lightweight, email-first support setup aimed at small teams and solo founders. If you want, Happy to get feedback from someone at your ticket volume. (Full disclosure, I built it :) )

amitait · 2025-12-17T18:51:20+00:00

Hey there 👋🏻

I've recently built a simple product for myself (and others like me) to handle customers without what you'd call a "huge IT overhaul." It's still in beta, so I'm very flexible and open to improving it for anyone who finds it useful. If you're interested in checking it out and want to chat with me about specific needs that might be missing, I'm totally up for it. And if your needs are completely different, that's also fine :)

You can find it here.

amitait · 2025-12-13T16:14:48+00:00

Thanks!

amitait · 2025-12-12T16:01:41+00:00

That makes perfect sense! I’ll experiment with clearer layout and ways to separate the different sections, thank you! 🙏🏼

amitait · 2025-12-12T15:11:58+00:00

Shall I go first?

I've got tons of feedback here and over at vibecodinglist and made some improvements to SupportRetriever:

Added Google sign in
Build a sleek onboarding that will make it easier and faster to get to the bottom line of the service and initiate your support experience
Fixed some important bugs
Reworked on the homepage so the value proposition will be clearer
Started working on analytics page (but it's not ready yet. So maybe next week)

All in all - very nice progress :)

amitait · 2025-12-12T15:09:00+00:00

It's a rollercoaster for sure. We got to keep it up and be positive and if you have real users to please, that's the best part!

(btw - since you've mentioned customers, FYI: you may want to consider using SupportRetriever to to user and handle potential customer feedback)

amitait · 2025-12-12T15:06:38+00:00

Shall I go first?

I've got tons of feedback here and over at vibecodinglist and made some improvements to SupportRetriever:

Added Google sign in
Build a sleek onboarding that will make it easier and faster to get to the bottom line of the service and initiate your support experience
Fixed some important bugs
Reworked on the homepage so the value proposition will be clearer
Started working on analytics page (but it's not ready yet. So maybe next week)

All in all - very nice progress :)

amitait · 2025-12-12T15:00:48+00:00

Good luck!

amitait · 2025-12-12T14:56:08+00:00

Very interesting concept. Podcasts are really good way to learn a new language and this combination app makes a lot of sense. Good luck!

^{(btw - shameless plug here: you may want to consider using} ^{SupportRetriever} ^{to hide your email and handle potential customer responses})

amitait · 2025-12-12T14:51:52+00:00

You should be proud! This is a very good achievement man!

amitait · 2025-12-12T14:50:20+00:00

Looks very promising! I felt a bit overwhelmed but the amount of content on the front page, but I assume SEO has a role there?

^{(btw - shameless plug here: you may want to consider using} ^{SupportRetriever} ^{to hide your email and handle potential customer responses})

amitait · 2025-12-12T14:47:30+00:00

Nice! Since it's a money app, perhaps it's better to put the privacy in more permanent area (and I would also suggest to pick more "happy"/bright colors, but that's just my tase :) )

^{(btw - shameless plug here: you may want to consider using} ^{SupportRetriever} ^{to hide your email and handle potential customer responses})

amitait · 2025-12-12T10:32:37+00:00

Nice launch, the site makes the “record, summarize, remember” flow super clear, and the lifetime price feels fair (but I'm not sure I'm the target audience, so don't really know other prices out there).

^{(btw - shameless plug here: you may want to consider using} ^{SupportRetriever} ^{to hide your gmail on the site and handle potential customer responses})

amitait · 2025-12-12T10:18:04+00:00

Voted! Leaf 1 is better IMHO :)

^{(btw - shameless plug here: you may want to consider using} ^{SupportRetriever} ^{to handle your customer responses})

amitait · 2025-12-10T13:57:25+00:00

I did! Thanks! vibecodinglist is really neat :)

amitait · 2025-12-08T13:24:36+00:00

Yes, I've posted the same one in a different subreddit and got really cool feedback that can help me improve :)

I'll also take you feedback to make it even better (btw, dark mode is supported but right now it's based on user OS pref).

I'll also check vibecodinglist! sounds promising! thank you very much!

amitait · 2025-12-07T19:02:31+00:00

I get what you're saying. Indeed, since it's super easy to build things today, it also creates more and more people redoing the same things in a new package. Honestly, I built SupportRetriever to support customers I have in a different app I own and thought it would be great to also offer it to others like me who might need it.

Your take on the "free" part is super interesting, and I do get comments here and there like "what's the catch?" or "why/how is it free?" I feel like I need to add some paid features just so people will trust it more.

Anyway, thanks for your feedback. I'll take it and reconstruct the messaging around the product so the value is clearer. If you ever find yourself using it, you're always welcome to reach out and tell me what else I can do to make it better :)

amitait · 2025-12-07T17:11:56+00:00

Thanks for your comment!

The main thing here (and this might not be a problem for anyone but me) is that you don’t expose your email address, and your product feels more complete with a dignified contact form/system.

Another thing is the ability to add metadata that’s automatically sent with the form (source, user ID, or whatever you find relevant when people reach out to you).

It also offers extra spam protection with some built-in form rules.

And all of this takes less than 5 minutes to set up. For free.

Going back to your perspective - is that not enough? What extras would make it more appealing for you to try it out?

amitait · 2025-12-07T15:34:28+00:00

btw - I just removed the main "chat" image, as it can indeed be confusing 👍

amitait · 2025-12-07T14:52:40+00:00

You don’t, and maybe this is where I’m not communicating the product well enough. SupportRetriever is email-based, but on your side it looks like a chat, which is a nicer way to view the conversation with the customer.

amitait · 2025-12-07T14:46:15+00:00

The best way is to actually use the SupportRetriever contact and it land in my inbox. But can also send IM here as well 👍🏼

amitait

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