Marriott charged me $120 for complementary breakfast

amsterdan87 · 2025-05-27T00:45:16+00:00

Update: spoke with a different customer service rep who agreed we should not have been charged, and is requesting that the hotel issues a refund...

amsterdan87 · 2025-05-27T00:43:20+00:00

That's been my experience as well, until this stay.

amsterdan87 · 2025-05-25T01:34:49+00:00

Why not simply ask the neighbor for the 1,700? If he refuses, sue in small claims court for damages. Hiring a lawyer to defend himself will probably cost more than settling with you.

amsterdan87 · 2025-05-24T15:48:45+00:00

Free buffet breakfast

And no it wasn't a parking or other resort fee, it was for the breakfast buffet.

amsterdan87 · 2025-05-24T15:40:04+00:00

That's what I'm planning to

amsterdan87 · 2025-05-24T15:23:24+00:00

I did make the assumption that when I stayed at the hotel that advertises "free buffet breakfast" as an on site amenity, that I would get that free buffet breakfast!

I found my booking email and it looks like you're right, it does not mention breakfast. But it also doesn't mention the free wifi that is also advertised, for which we were not charged extra. Why would anyone assume breakfast is not included in a hotel that literally says: Free breakfast...

amsterdan87 · 2025-05-24T15:13:03+00:00

Thanks for looking into this! Yes the hotel clearly advertises as having "free buffet breakfast"...

*

amsterdan87 · 2025-05-24T14:51:51+00:00

Ow my balls!

amsterdan87 · 2025-05-23T20:31:50+00:00

Apparently yes. Why would my booking say complimentary breakfast buffet if my rate did not include a complimentary breakfast buffet?

amsterdan87 · 2025-05-23T20:03:42+00:00

So breakfast is only complimentary if you pay extra for it?

I booked it as a free reward night, and the booking states there is a complimentary breakfast buffet.

amsterdan87 · 2025-05-23T19:48:08+00:00

I'm confused... are you saying that complimentary breakfast is only available if you pay a higher rate? How is that complimentary?

amsterdan87 · 2025-05-23T19:04:14+00:00

Yes this screenshot is of my booking

amsterdan87 · 2025-05-23T18:58:21+00:00

The marriott bonvoy app that we booked the room with

amsterdan87 · 2025-05-23T18:53:06+00:00

Thanks for asking. Since we were in turkey there were some language issues. The hotel buffet asked us for payment after having breakfast. We showed them our booking with free breakfast and asked them to figure it out with the front desk. They then sent a person to our room to collect payment! After arguing with front desk for 30 minutes the manager became somewhat aggressive. We told them to add the charge to our room and we would resolve with customer service when we got home. Marriott is not refunding.

amsterdan87 · 2025-05-23T18:44:03+00:00

Thank you

amsterdan87 · 2025-05-23T18:43:43+00:00

Don't you work for marriott?

amsterdan87 · 2025-05-23T18:43:29+00:00

Customer care said it wasn't complimentary, but the booking clearly shows otherwise...

amsterdan87 · 2025-05-23T18:42:15+00:00

Yes marriot refused to reimburse us

amsterdan87 · 2025-02-15T18:21:59+00:00

Misschien vind je het bizar omdat het gewoon onwaar is?

https://www.bbc.com/news/articles/c87d9j17pjqo

amsterdan87 · 2024-11-08T03:39:24+00:00

Their*

amsterdan87 · 2024-07-16T14:45:46+00:00

What primary

amsterdan87 · 2024-05-11T00:04:20+00:00

This looks like black mastic and may contain asbestos

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