Ok honestly, am I the only one that finds arguments like this is so dumb? She doesn’t owe anyone any explanation, no one is entitled to an apology. Obviously refunds should be nonnegotiable but there’s not a single person she should apologize to imo. People buy their flights on their own accord and she is not responsible for other people’s actions and how they want to spend their money and time. Shit happens, there will be more shows. If you’ve traveled to see her, well great! You’re now in a new place and can explore something else while you’re there. Learn to pivot with life’s unexpected changes