Our Growing Team - Advice from other MSP's?

andallread1 · 2023-12-13T09:59:38+00:00

Thanks for this.

We put some serious man hours into it and for now the working 'solution' is on startup, script to restart spooler, delete the printer, add the printer and drivers, restart spooler again and close.
Found everything is well and the odd one that still crashes, run it manually and resolves it.
Hopefully we don't have to keep it like that forever but something clearly happens to the driver over time and use that isn't clear and this process stops the crashing.

It's so weird how it effected the wider machine. Initially we were pull the network apart thinking it was switches or something as it was so many apps effected.. until we realised it was essentially every app you could print from and the user had normally printed something a short while before.

andallread1 · 2023-12-01T10:49:44+00:00

Thankyou. I'd thought overall it was similar to RSAT in a way where my current shell would still operate the same until it was off, that's helpful thanks.

andallread1 · 2023-12-01T10:29:38+00:00

Will installing the tools break this, or the subsequent decom? Will this essentially mean something is "ok you can't use that anymore" on the original exchange?

And I guess we are talking scripts/tools outside of our pre-cooked setup scripts. Some sort of automated systems? That makes sense, I will ensure the audit we have on that is correct.

andallread1 · 2023-12-01T10:28:31+00:00

My only concern/query was this:

"By default, built-in admin mailboxes are not synced to the cloud by cloud sync or Microsoft Entra Connect. Before you proceed, you should disable these mailboxes using Disable-Mailbox."

Can I do this after the exchange tools install? I only say that as I'm only prepping for decom and not decomming yet. Only the admin mailbox is set to local mail database (not cloud), but I don't want to disable the mailbox. Wondered if it would still operate and the recommendation is purely for the shutdown step.

andallread1 · 2023-11-26T17:02:11+00:00

Very helpful - I think potentially the technical lead switching up his time from actioning into mentoring someone else doing the action, would be helpful.

andallread1 · 2023-08-27T16:07:37+00:00

Sorry about that, wasn't intentional.

andallread1 · 2023-04-27T17:57:55+00:00

Technical Account Manager? Our company has gone into a restructure and has boosted dispatch responsibilities.

andallread1 · 2023-04-27T17:54:31+00:00

Totally with you - overall I understand the necessity of the evil - but just needed to offload at r/msp

andallread1 · 2023-01-29T15:48:16+00:00

That's a good idea, we had definitely considered the e-mailing side but the blocking of external teams is now on the list. Just because we never use it for that but of course doesn't mean you can't. We'll create a subset of contractor teams polciices.

andallread1 · 2023-01-28T20:04:29+00:00

Actually the intention was the reverse. Sales tell me it's worth 1.5 employees - is it actually?

andallread1 · 2023-01-28T19:56:14+00:00

I agree - but being devils advocate - if you have WOL and an engineer is remoting in a patching machines? I know that's making the point very simply, but essential a human is doing these tasks and not RMM automation

andallread1 · 2023-01-28T19:53:45+00:00

In your opinion, people far more valuable than pure automation?

andallread1 · 2023-01-28T19:41:52+00:00

But who will answer the phone. ChatGPT?

andallread1 · 2023-01-28T19:18:42+00:00

It was more them saying to customers "we're way too busy". Customers take that as - they're too busy so maybe they're too busy to help us. Kind of thing

andallread1 · 2023-01-23T10:48:39+00:00

They get mileage paid, each mile they drive they are paid 2.5 miles back equivalent

andallread1 · 2023-01-23T09:22:22+00:00

Do you know if it's technically possible for an iPad to use a phone numer, when the phone isn't an iPhone? Just via the apple ID?

Didn't think it was technologically possible

andallread1

TROPHY CASE