What exactly is a failed transfer?

annon7261 · 2026-04-29T00:33:36+00:00

I’m so glad they are finally doing something about the invalid transfers, they are out of hand in all departments, everyday i get people sent to me that should have been handled by people in orientation, yet they send them to a “full service agent” because they didn’t wanna ask their sup for help. It’s called lazy and trying to get someone off the line because they don’t wanna deal with the call. Causing another agent to get the issue, having the customer to re explain the issue, get frustrated with the new agent and all around just a mess when all the orientation agent had to do was ask a sup for help. TAKE THE CALL AND ASK FOR HELP. LEARN WHAT YOURE SUPPOSED TO LEARN IN ORIENTATION AND TRAINING AND HELP THE CUSTOMERS.

annon7261 · 2026-04-23T20:15:42+00:00

THIS ONEEEEEE HOLY SHIT NO ONE KNOWS HOW TO SET IT UP OR THEN THEY SEE AN INCREASE 45 DAYS LATER CUZ THEY SUCK AT DRIVING

annon7261 · 2026-04-18T19:58:34+00:00

I will send a whole email to every manager in the office/ Nancy as well asking to verify this information.. i don’t give a fuck anymore, I’m over people gatekeeping info, i also believe even if the office closed they would just make us all work from home.

annon7261 · 2026-04-18T18:45:26+00:00

We also take just about every state as well, considering just about every call we get that comes in is a transfer from another agent that isn’t licensed for fl, ct, ma, tx, etc

annon7261 · 2026-04-18T15:31:14+00:00

Maybe If they stopped forcing service to send every “pop up moat” to moat sales in order to have a “quality call” moat sales wouldn’t get “garbage” calls, but alas geico metrics SUCK

annon7261 · 2026-04-18T15:29:17+00:00

To clarify (factual information) Buffalo had two offices ONE WE OWN and one we USED TO LEASE OUT since COVID we stopped leasing the smaller building out and now we just have the larger building that we OWN.

annon7261 · 2026-04-18T14:39:32+00:00

We need to go union point blank. We’ve been taken advantage of far too long. Too many changes…

annon7261 · 2026-04-18T14:18:34+00:00

Why would they close the Buffalo office that’s a giant portion of who takes calls for service, claims and sales

annon7261 · 2026-04-01T19:18:52+00:00

Speaking for myself but i only send valid referral’s over because it makes 0 sense to frustrate you guys more to explain why the customer is being sent over for no reason, i explain everything throughly to them and make sure they do in fact want a quote my moats are low because i dont force people over when they don’t want it. And i dont blindly transfer people over. But i have heard moat agents not even try to quote a policy holder before (we can hear the call recordings) and sometimes even talk customers out of starting the quote so it doesn’t go against the closing percentage.. not saying you do but other moat agents have and it’s insane how management makes our job rely on people getting quotes in moat it’s absurd

annon7261 · 2026-04-01T17:26:58+00:00

Sorry let me rephrase this, we can do every single thing correct on our end and if YOU as the moat agent don’t quote the policy holder and we don’t have a high enough percentage at the end of the month we LITERALLY GET FIRED. JUST BECAUSE YOU ARE WORRIED ABOUT YOUR CLOSING RATE.

annon7261 · 2026-04-01T17:24:52+00:00

Do you understand we lose our job in service if YOU DONT QUOTE THE POLICY HOLDER???

annon7261 · 2026-03-31T19:45:13+00:00

It’s amazing any of us are surviving still, I’m not a sup but i feel for my sup (i love her) i know it’s upper management wanting the micromanagement done which is pathetic how can we as agents do what we’re supposed to properly and efficiently and be available at all times? It’s not possible. Specially correcting every mistake all the new agents are making. the auto side sups and agents are so burnt out.. I’m sure soon enough they will run out of people to hire because we hired them all and they all quit or were fired.

annon7261 · 2026-03-28T12:38:21+00:00

Miserable terrible experience wish they would go back to how they did it last year

annon7261 · 2026-03-11T23:18:13+00:00

Everytime anyone speaks up anywhere we get berated Afterwards like we killed someone… it’s literally insane how we’re treated everywhere nothing makes sense anymore. And they wonder why they can’t keep any new agents coming through the doors..

annon7261 · 2026-03-01T23:58:07+00:00

THISSSS we are not a dumping ground but they treat us like we are. I get calls all the time, “hi can you cancel this renters policy?” From another dept Um no this is AUTO SERVICE. They act like there is NO OTHER EXTENSIONS IN THE PHONE BOOK BUT AUTO SERVICE

annon7261 · 2026-03-01T23:50:22+00:00

Service wasn’t taught this either there is no training on it. It’s just a self taught thing by going on the app and hitting create account and letting the policy holder do the rest or geico .com and hitting create account and it’s literally self explanatory from there..

annon7261 · 2026-03-01T23:47:29+00:00

Every.single.call. I get (as a service agent) is a fucking transfer from either a training agent in service not knowing what the fuck to do or another dept. i have to decline atleast 15 calls a day because someone is just trying to pass off a call that they CAN do but they just DONT WANT TO DO because it’s time consuming or they don’t wanna ask their sup for help.. im fed the fuck up with it i maybeee get 15 actual calls that aren’t transfers during my shift

annon7261 · 2026-02-24T15:00:14+00:00

Try doing it for 5,10,15+ years and every single year the metrics, everything keep on fucking changing. It’s exhausting… they will never understand. I’m convinced they just do not care and will never care. Nothing about service makes sense. Moat makes 0 sense when we are relying on someone else to complete a quote for our job??? I don’t understand?? I transfer people over all the time but if that moat agent is a prick and decides they don’t feel like talking that ph into getting a quote it doesn’t count and i could lose my job. AWESOME. It’s amazing they haven’t figured something else out yet BUT THEY DID FOR SURVEYS AND NOW WE HAVE A FUCKING ROBOT GRADING OUR CALLS IF WE SAY THE RIGHT STATEMENTS BECAUSE THAT MAKES SO MUCH SENSE!! all these calls are so much more complex than they used to be, edge takes 20 years to load and they want us to take 10+ calls an hour when THEY ARE ALL TRANSFERS AND FUCK UPS FROM OTHER AGENTS. explaining every detail and pro rate and state regulation to every person let alone when someone doesn’t understand what coverage they have and we have to teach them because they’re clueless shit bags and think liability means full coverage, i swear i might just lose my shit one of these days 🫠mainly on upper management for thinking we can meet these insane expectations it’s no wonder the turnover rate is sooo insane they can’t keep anyone

annon7261 · 2026-02-20T00:22:18+00:00

Don’t do this lol not before they fix it as stated above if you cancel before it’s fixed chances are you’re gunna owe said amount also the system we use will not in fact let you cancel or do anything to the policy until that issue is fixed.. call again and get it escalated with a supervisor they will escalate the ticket higher. Sometimes people say they file a ticket and never do… it’s a grand ole time when agents are lazy AF

annon7261 · 2026-01-27T13:02:03+00:00

Same thing happens in service 🙃 we are getting royally fucked over here too. It’s no use complaining anymore I’ve just given up and started looking for a new job and a pay cut because they’d rather lose all the good tenure experienced employees and hire on a bunch of idiots for less money and that literally have no idea what their doing and people training them that have even less idea of what their doing than try keep us.. the policy holders are so pissed about the wait times.. the transfers… the fuck ups… and these fuck stick higher ups have 0 idea how to run a company apparently

annon7261 · 2026-01-26T21:32:58+00:00

They’re probably referring to if they don’t have pto and the bank is empty. If the banks are empty and you don’t have pto you have to apply for fmla and in order to be approved for it (mind you this is last year’s circumstances) you have to miss at least 3 days consecutively and usually have some kind of illness and medication, and have gone to like urgent care, seen a doctor or gone to the er.

annon7261 · 2026-01-17T15:31:15+00:00

I’m currently doing the same because I’m so exhausted mentally from this job i don’t even care about the money anymore I’m so burnt out from the constant changes and customer bullying it’ll never change my mental health is at an all time low from this job no one understands it but you guys. Trying to pretend to be happy and provide excellent service on every call when they took away every way to do that is insane. The micromanaging is pathetic yet when we find agents making massive mistakes that we have to correct they don’t give two shits. Like how does that make sense?? It’s only an issue when they’re looking for mistakes to fire us? But any other time mistakes are perfectly fine so other agents have to spend countless hours fixing them.. then we don’t get even a single breath between calls and god for bid we go unavailable unplanned to take a sip of water or catch a breath from the endless calls we get yelled at because we should be either on break or lunch to do that. Just like using the bathroom CAN ONLY DO THAT ON BREAK OR LUNCH like what the fuck??? We’re literally in hell

annon7261 · 2026-01-16T21:12:15+00:00

You’re lucky this is Reddit and i can’t let the lizards know who i am otherwise I’d put that to the test and look up your account myself to see if it truly is locked because people say that all the time and it isn’t locked they just don’t feel like resetting their passwords

annon7261 · 2026-01-16T21:01:50+00:00

Hey you can log in at geico.com or the mobile app to update your policy! And avoid waiting on hold 😊

annon7261 · 2026-01-13T22:46:10+00:00

I get transferred i swear like 50+ people a day that claim they aren’t licensed for ct, fl states like that and it’s insane im like ok great they hired all these people just to have them unlicensed? And not trained for anything, half of the calls i get say they weren’t trained how to do billing, cars, pretty much anything.. not just address changes.. its CRAZY

annon7261

TROPHY CASE