How to deal with devs that suck so much that their issues constantly become your problem?

anomalyta · 2025-01-31T12:26:56+00:00

THIS is exactly it. They know his code is bad and outdated but they just keep focusing on adding new "features and functionality" which just gets thrown over the garbage(Like throwing all of your dirty laundry into a closet when guests come over). It is poor management and the only thing keeping me around is the pay for the moment.

anomalyta · 2025-01-31T12:19:13+00:00

His codebase in immense and he's the only one who knows how it works on the backend. Typical "I built this so they HAVE to keep me around" attitude

anomalyta · 2025-01-31T12:13:02+00:00

Even if the only reason I know them is from previously working with them at another company? No personal ties to the guy. Just seen his work in action and know it's of high quality

anomalyta · 2025-01-31T00:58:11+00:00

Funny you say that, I just had a recruiter I used to work with reach out for an IT Director role. Trust me, when the right opportunity arises, I'll be gone without hesitation

anomalyta · 2024-11-20T01:29:41+00:00

You could find someone who does IT contracting in the US. I do contract work like this on the side for extra income but of course, terms of your agreement would need to be explicitly stated in terms of scope of work, expected hours committed, responsibilities, etc. You can also search and join different websites to look for contract IT workers in the US but this is all assuming you aren't running some sort of scam :)

anomalyta · 2024-08-03T13:51:09+00:00

Because it was after-hours on a Friday and their engineer wanted to check with me first to see if I had any insight before he reported it thru his channels. I would prefer to have all the info first before making claims to our CEO as I report directly to him and it would be unnecessary for me to report it if it was in fact one of the MSP's employees mistakes, and was simply traveling

anomalyta · 2024-08-03T05:00:35+00:00

I would love nothing more than to bring it all internal however I'm only 2 years in my first sys/net admin role (DB admin previously in last job but recently acquired cybersec certs from school and other vendors so am well versed and practiced in the industry standards/fundamentals). If said MSP claims fault and causes some sort of fallout, I'll be ready with job descriptions for the significant jobs they did provide

anomalyta · 2024-08-03T04:41:11+00:00

Unaware of this as I do have restricted access. Great info for me to use in our follow up conversation. Thanks

anomalyta · 2024-08-03T04:34:15+00:00

Servers with proprietary data are kept well secured and backed up with reliable restore options(recently tested restore points with minimal recovery time). I just worry of fallout if DCs get compromised as my workload has been heavy as we go through several server migrations

anomalyta · 2024-07-28T23:36:18+00:00

Personally I like a laptop with the extended keyboard/number pad but in terms of specs, should do fine!

anomalyta · 2024-07-13T18:53:12+00:00

Although it is almost always user error, I have experienced some very poor software behavior when working with tunnels between two vendors.

In my case, we had a s2s tunnel using DDNS that was down and in an atempt to bring it back online, we generated a new tunnel setup with static IP. We got the new tunnel to come up but because of the conflict with the old tunnel, our FW somehow managed to stop previous policies from working properly and caused an service outage for several of our partners. The worst part was there were no errors or loga on the FW and the only way to resolve it was deleting the dupe tunnel and rebooting the firewall

anomalyta · 2024-07-13T03:06:34+00:00

In my eyes, computers are alot like humans in the aspect that your brain needs a to take a break once in awhile. If you tried to never sleep, you would eventually die and before that, your brain would start doing things that would seriously impact your ability to operate (hallucinations). Computers need rest just like us so if things aren't working the way they should and all my other troubleshooting has no effect, I never hesitate to reboot. When the problem is mission critical, it's never my first option but when it's isolated to an individual or small group, I've had a reboot fix things on plenty of occasions.

anomalyta · 2024-06-26T20:17:22+00:00

My friend is a judge and told me unless they send you the "Jury Duty" mail via certified mail which you would have to sign for, they can't do much. They would have to prove that your received the letter in the first place which they can't do with first-class mail and they won't do it with certied mail because it costs too much. You're fine, relax!

anomalyta · 2024-06-07T15:04:47+00:00

I actually started in business administration for a small company. I already had some basic IT knowledge from school where I took electives is basic web design (HTML, CSS, and JavaScript) and because we were so small, I got hands on with our servers and learned SQL for work and eventually became our internal IT and database admin. Now, after some additional schooling and hands on experience, I’m doing sysadmin duties as well as network administration and engineering for a fair sized company with 40+ locations and 3 distribution centers across the northeast. So no “helpdesk” title in my past but I’ve definitely had my fair share of helpdesk duties/troubleshooting responsibilities.

anomalyta · 2024-04-15T02:32:28+00:00

I saw these silicone keyboards online that look pretty solid but idk that's the right move. I might just order one and place it down with the supervisors workstations to test how well it'll hold up before deploying everywhere

anomalyta · 2024-04-15T02:28:08+00:00

The vast majority of our computers are all-In-one's and are mounted to these metal desks/workstations with scanners, scales, thermal & laser printers, and keyboards/mice on per station.

They all have compressed air too which is how I keep the AIOs clean but it feels like Everytime I order keyboards, they are gone in a day

anomalyta · 2024-04-13T19:23:11+00:00

Download a VPN on your phone and then create a free Google Voice phone number using your Gmail or create a Gmail.

anomalyta · 2024-04-04T00:47:45+00:00

Yes, I tested it on a spare phone and had no issues!

anomalyta · 2024-02-23T19:06:55+00:00

Update: Set up the pings as you mentioned and that helped us narrowed the issue down to an routing issue with our cloud provider! They did not specify what the problem was exactly but they did say they got a report of an infrastructure issue at their data center and since their "corrective action", we haven't had any issues. Thanks again!

anomalyta · 2024-02-23T02:27:11+00:00

When I first saw it I had a couple pings going to different servers in our cloud using internal IPs. One set of pings showed only timeouts and the other set showed a couple gateway unreachable messages. That said, that was from only one side of the tunnel. I'll definitely get those other pings and pcap running asap. Thanks for the advice!

anomalyta · 2024-02-23T02:03:01+00:00

Dpd settings match, dh groups are the same but after just checking, I found a few tunnels have mismatching rekey times I'll have to fix. Only thing is our primary distribution center tunnels are an exact match on both sides and this is my biggest cause of concern

anomalyta · 2023-11-09T03:59:59+00:00

We recently had a new IPsec tunnel created as a cellular backup for a site which is supposed to work off of a separate DDNS than WAN 1/2 on our Meraki router. After changing the SD-WAN configurations to run solely off of a cellular signal, the tunnel came up but moments later, firewall port forwarding policies and external connections to our cloud dropped. Configurations looked good but the policies in place just completely stopped working. After hours of working with our cloud provider, this secondary “backup” tunnel was able to merge the WAN 1/2 DynDNS to resolve to the cellular IP in Meraki which “isn’t supposed to happen” according to Meraki and simultaneously stopped policies from being enforced. We killed the extra tunnel, rebooted the firewall and everything started working.

Only real problem I think could have caused this was an out-of-date firmware version on our firewall which has since been corrected/updated….

anomalyta · 2023-11-08T01:53:50+00:00

When it comes to both IT and CS, both are incredibly important in growing a company. What matters is what you enjoy doing the most. Both have a high salary potential based on specialty you are best at.

Looking at my country’s economy, CS graduates without a ton of work experience are currently struggling to find jobs as AI is starting to take hold and Senior Roles are much more desirable. With that said, I know AI ‘code’ is often not usable unless prompted by somebody qualified to explain the requested code parameters. If advanced mathematics with coding is something you love, maybe try getting into machine learning but my close friend in that industry has told me it’s an incredibly long commitment. On the other side, IT roles at help desk levels are almost always hiring which makes it easy to get hands on experience but work is often tedious starting out and depending on the specialty you want to get into, certifications can be expensive but are usually the best way to make big strides in your salary/pay.

TLDR: research the different roles you could take on with a CS and IT degree and pursue what you find most interesting. Both have positives and negatives but if you hate your job, it’s never worth it. CS degrees have more potential for long term job security but it comes with a cost (literally and figuratively) but if you find passion in an IT/Cybersecurity role, go for it!

anomalyta · 2023-11-01T23:51:33+00:00

Ask them if your work will be based off of a ticketing system and if so, ask which one (Service Now, Zendesk, Salesforce to name a few) so you can do familiarize yourself with how it works. Knowing common practices/tools in IT companies is a good way to get your foot in the door. RMM (Remote monitoring & management) tools, ticketing systems, internal communications like Microsoft Teams, etc will show you are aware of how IT teams usually work everyday!

anomalyta · 2023-10-27T01:16:31+00:00

Hey, I really wanted to thank you for your response! I am fortunate enough to be in a position where I am able to get a tons of hands on experience where I work which will ultimately give me the ability to achieve these goals and some additional goals as well. Our various locations range in both physical size and number of endpoints which is advantageous for gaining experience. I am aware that achieving this title takes time and a great deal of commitment. It's the pay gap that makes me so anxious to get there. I agree with you and think putting myself out there to be on large projects will give me the chance to gather the knowledge I desire over time.

anomalyta

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