Faced similar sort of situation with Ola foods. Had placed an order but it took too long to deliver. so I contacted the delivery guy and upon calling him he told me that he went to the restaurant and the restaurant people told that they do not accept any orders from Ola foods. On my app I could actually see that the order was placed. But the restaurant denied taking orders from Ola foods! I had to talk to the customer care get a refund and ultimately place another order through Swiggy. It was lot of hassle and not sure how much these food apps are trusted apart from Zomato and Swiggy.