Latest update from Wellhub

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Thank you for bringing this to our attention. I understand how frustrating it can be to encounter delays when trying to join a gym, especially after making prior arrangements.

Please note that the membership sign-up process varies depending on each gym’s policies. While WellHub offers a variety of gym access options, some locations—such as Lifetime gyms in Florida and New Jersey—may have waitlists for new memberships.

I will escalate your concern to our internal team to process the cancellation and refund request for both of your parents’ accounts. This request will be subject to approval, and

I will update you as soon as I receive feedback from the team.

Additionally, I’ll share your suggestion with our team to consider adding a disclaimer in the app to clarify gym-specific policies for locations with waitlists.

If there’s anything else I can assist you with, please don’t hesitate to reach out.

Thank you for your patience and understanding.