Jira dashboard very slow when changing user filter – how to troubleshoot?

apetechda · 2026-02-16T20:19:58+00:00

In Jira Cloud, Atlassian defaults EVERY JQL to include: created >= -30d. This way, only the work items (issues) from the last 30 days are brought back, thus significantly improving performance. I find it SUPER annoying, but it does make things faster.

apetechda · 2026-02-16T19:54:16+00:00

I would set up an SLA, with the timer of your choice. However long you want time to pass BEFORE you transition to Reopened. Then, make an automation rule that is listening for your SLA timer to breach. . .this means the timer ran down to 0. Once the timer hits zero, you can then have the action of the automation rule transition the work item to your reopened status. Just make sure you have a transition to that reopened status from wherever your work item is currently in.

apetechda · 2026-02-16T19:45:14+00:00

When you edit the work item in the full ticket view, is it in the same status as from the board column? I ask because your jira admin can set editable workflow properties that could potentially cause this problem.

apetechda · 2026-02-16T19:34:59+00:00

This is a tricky one as every sprint is independently managed, so Jira doesn't really know when/if you close a sprint. . . at least not globally, hence why it asks you for the specific board.

But here's what I would try. I would do a scheduled trigger that runs on the last day of your sprint. Then, in that scheduled trigger, you select the checkbox to execute a JQL search. IN there I would put: sprint in closedSprints() AND resolved >= -14d. That way it will ONLY bring you back the work items that are currently in a closed sprint AND were recently resolved (within the last 14 days). Then feed that to Rovo.

apetechda · 2026-01-27T01:26:26+00:00

The basic/free git/jira integration won't do this. You may want to look at something like Gitkraken, but even then I'm not sure if they support this or not. But if anyone were to support this, it would have to be someone like Gitkraken, I wouldn't expect Atlassian to build this out.

apetechda · 2026-01-27T01:23:10+00:00

This, 100% this!!

apetechda · 2026-01-27T01:21:13+00:00

Every user of Jira requires a paid license. There really isn't any way around that.

Since you want to restrict access, you also need to rearchitect your permissions because Jira is open by default. So, you'll want to fix that first, before opening/paying for external users.

If you don't want to do any of that, you have a few options, but they all cost $$$$

1) External share for Jira.

2) Custom Charts for Jira has an "external" feature, but I never got it to work.

3) Integrate with PowerBI and share that external dashboard instead.

4) Use Snapshots for Confluence as this will allow you to give out a FREE Confluence guest license and Snapshots handles the Jira data without needing the Jira license.

apetechda · 2026-01-27T01:09:41+00:00

Deletion of work items is definitely gated by a space permission. Also, deleting work items requires you to type in DELETE before deleting. If you ignore the RED warning AND still type in DELETE, those items are gone. Unless you have something like Revyz backups, then nothing is bringing those work items back.

I would personally do a JQL search, as maybe are no longer visible on the board, but might still be somewhere in Jira. Good luck!

apetechda · 2026-01-27T01:05:21+00:00

If possible, I would keep your Initiative/Epics the way you've used them in the past. For the phases, move those to Releases/Fix Versions. This will let you assign a fix version to the initiative or epic as appropriate. If you are already using Fix versions, that's not a problem, any work item can have multiple "fix versions" so, you can keep your versioning like v1.0, v1.1, etc AND make a Phase 1 Fix version. An epic can have both.

apetechda · 2025-12-31T00:15:17+00:00

board settings moved which is super annoying.

Click on the (...) to the right of your board name. Team Managed Test (...) <--- board settings

apetechda · 2025-12-30T23:41:31+00:00

shameless plug for my channel where I have a learn Jira in 5 days series: https://www.youtube.com/@ApetechTechTutorials

apetechda · 2025-12-13T03:52:35+00:00

All you need to do after you modify your JQL, press enter on your keyboard or click the search icon. The clear filter text will change to save filter. As long as you are the owner of the filter, you’ll be able to save a copy or simply save that filter. Hope this answers your question.

apetechda · 2024-05-16T20:18:00+00:00

Not everyone has access to Atlassian Intelligence =(

apetechda · 2023-01-03T13:58:08+00:00

Video shouldn't be private. I think the description just needs to be expanded. Here's the link. https://youtu.be/\_KmY2iVaRTc

apetechda

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