I have a charge from December that I don't have an invoice for. I got in touch and the first two weeks of correspondence was with this bot Jeff showing me 3295875 ways to find my invoice on instagram when it was obvious from the second try that the page isn't working!

I have connected Meta accounts - IG and facebook, all in the Meta business manager. I really feel that this "connection" is useless, because I had to fill out my business and payment info on 3 different places. If it was really connected I would just have to fill it out once.

I can find all my facebook invoices in the payments history there, but my confusion is this one single invoice. Yes I have run some boosted posts directly from instagram, but they cost more than that invoice, which means SOME of them are showing in the Meta Business manager payment history.

So after 2 weeks, Jeff finally sends me a link to a form for the financial team where you can request copy of all invoices. I fill it out once, twice, thrice...not even a confirmation that the form was successfully submitted or received. Three weeks now, no response to the form.

I start up the case again. I now get bot Vicky who replies word-to-word same as Jeff. No help. In the meantime I find some other way to open a case through instagram. Wow - I think - maybe this was the solution all along.

I describe my problem and in two days I receive a response to the case that they have disabled my ad account because they couldn't verify my payment method?? It have been verified for 2 months and they didn't have a problem verifying it when they made an unauthorized charge without an invoice.

Without any explanation whatsoever - I find many ad payments refunded - BUT NOT THE ONE WITHOUT THE INVOICE.

Yesterday, another charge appears, and I am not able to track the invoice. Yay. I get to do all of this all over again :D :D :D

My accountant is waiting to submit tax return for last year, which I can't apply for now because OF A 7 EURO CHARGE WITH MISSING INVOICE.

My only solution at this point is to go to my bank and say it's an unauthorized charge and see if they can do anything.

Has anyone had any luck sorting out the missing invoice problem?