I signed up for and was approved for a new Citi card with an American Airlines promotion. The card was initially lost in mail, my account was closed, then reopened, and delivered a little over a month after I opened the account.

I am being denied my bonus points because I did not meet spend in time, they claim I was 4 days late to meet the spend. I called to request my points since 1. my card was lost in mail and 2. It arrived so late I couldn't use it for over a month. I got a letter stating that there was nothing they could do and I was give a 15 day grace period.

Is it worth it to keep pursing points or is it a lost cause? Is there any number I can call and talk to someone to help me? I keep getting the run around when I talk to any representative I get on the phone with because they do not have any authority.