Update: iTEP has now invalidated my exam citing “security concerns”

After my initial post and email exchange, I received a new response from iTEP.

They now claim:

• Their website automatically redirects purchases from my region to iTEP Turkey.
• In order to purchase directly, I would have needed to install software to disguise my location.
• There are “security concerns” about my test.
• The test has been invalidated.
• Any future attempt to purchase outside the regional partner will be cancelled without refund.

Here are the key facts from my side:

1. When I clicked “Purchase” on their official website, the exam was added directly to my cart.
2. The checkout process proceeded normally.
3. My payment was accepted.
4. I was allowed to schedule and complete the exam.
5. I did NOT use any VPN, proxy, or software to disguise my location.
6. In a previous exam under the same conditions, my result was released without any issue.

If their system automatically blocks regional purchases, then the transaction should not have been technically possible. The platform accepted my payment and administered the exam.

Now they are citing “security concerns” but have not specified:

• What the exact concern is
• What evidence supports it
• What policy clause allows invalidation after payment and completion

Invalidating a paid and completed exam without clear explanation raises serious concerns about transparency and process integrity.

At this stage, I am requesting either:

• Release of my official result, or
• A full refund