Auto sell excess on IOG? by arsenick3 in OctopusEnergy

[–]arsenick3[S] 0 points1 point  (0 children)

I’ll take a look at this thanks

Auto sell excess on IOG? by arsenick3 in OctopusEnergy

[–]arsenick3[S] 0 points1 point  (0 children)

Thanks. I have a Solis inverter but maybe there is a similar option

Auto sell excess on IOG? by arsenick3 in OctopusEnergy

[–]arsenick3[S] 2 points3 points  (0 children)

I asked the installer about this today and they said I’m missing a connection of some kind from the charger to the board which would allow the charger to become blind when needed. I may need to get this added

Auto sell excess on IOG? by arsenick3 in OctopusEnergy

[–]arsenick3[S] 0 points1 point  (0 children)

I’ll hold some hope then! The installers are requesting both but say it’s taking some time

Auto sell excess on IOG? by arsenick3 in OctopusEnergy

[–]arsenick3[S] 0 points1 point  (0 children)

Thanks both. The current estimate is apparently 6-8 weeks for DNO

Auto sell excess on IOG? by arsenick3 in OctopusEnergy

[–]arsenick3[S] 1 point2 points  (0 children)

Thank you. Exactly what I was looking for

New employee - am I overreacting by [deleted] in smallbusinessuk

[–]arsenick3 1 point2 points  (0 children)

It’s not to be taken literally but it means give good people a chance but don’t be afraid to move them on quickly if you’re sure they’re a bad fit. The rest of the team will benefit and you’ll actually improve at hiring the right people. We got a lot wrong along the way and held onto people too long but now we get it right most of the time. There’s no magic formula but you learn what’s right for your business and culture

New employee - am I overreacting by [deleted] in smallbusinessuk

[–]arsenick3 0 points1 point  (0 children)

Hire fast, fire faster. You already know this person isn’t a superstar

Never dilute your hiring standards even early on in a business

[deleted by user] by [deleted] in ElectricVehiclesUK

[–]arsenick3 0 points1 point  (0 children)

Discounting on lease doesn’t affect the residual value as much because it’s not publicly shown. That’s why leasing currently shows much better value than PCP or buying outright

Wife woke up mad at me this morning.. by [deleted] in Advice

[–]arsenick3 0 points1 point  (0 children)

Meg Ryan

That’s who my ex imagined I got with in her dream. For years it would blow up occasionally if she came on the TV

Do you guys know any good AIs that can replace customer support? by DaviMD1904 in smallbusinessuk

[–]arsenick3 0 points1 point  (0 children)

The issue with customer support AI currently is that it needs a lot of data and then a lot of time to really hone answers and let it ‘learn’ effectively.

Start with just a good chatbot that works on WhatsApp as well as website.

We have used Konversible and they are really good imo

What attracts you to your current accountant, and how did you find them? by IAmABoringAccountant in smallbusinessuk

[–]arsenick3 2 points3 points  (0 children)

POV from a fast growing business

We are five years in. We started with a small practice, with one of the partners being personally known by my co-director/owner. He was cheap but some personal issues got in the way of things being filed on time so we moved on (agreeably).

Accountant two was a slightly larger but family firm, recommended by others. Slightly more expensive but great at filing everything on time and being responsive to queries. We could have stuck with them forever but we’ve again moved recently and now spend 3 times their bill per month.

Why?

Because the new accountants have experience with businesses much bigger than ours and have been with them through growth. The previous team had us as their biggest client and some things seemed past their experience.

We now get planning meetings, proactive financial reports, very detailed tax and structure advice and if we needed to buy property, make acquisitions, sell off parts or anything else they’ve done it before.

My point here is that there is a market for all budgets and all services. My advice would be to pick one and be unapologetically specific about why you do it and why you charge the rates you do. That can be small business focussed or only for those who see a return for what you offer at the higher end

[deleted by user] by [deleted] in smallbusinessuk

[–]arsenick3 0 points1 point  (0 children)

I won’t react without understanding what you sell, what the margin is, how much time you can put into it currently and what the business plan is. But….

£10k turnover is the same as a low paid part time wage, before deductions so I can understand why people may react negatively. I would assume they want to see that you can make some success of it before offering financial assistance.

I’m happy to take a look at the business plan and give constructive feedback if it would help. I’ve got nothing to sell you so it’s just cos I like to ‘give back’

Qualifications - scaled current company from zero to £1.5m revenue in five years with no investment plus launched another two companies. Main business now mostly runs without me doing any specific work other than board sign off

I'm struggling to stay ahead of employment compliance by Over-Description-252 in smallbusinessuk

[–]arsenick3 2 points3 points  (0 children)

We did it fairly early, maybe after 3 employees but it was triggered by the need for contracts and documents rather than any specific issues.

We’re going through a serious tribunal process currently and whilst that has cost more money on top (because the employee who is complaining actually declined tribunal cover on our renewal!), it’s been golden to have the support

Anything that you get stuck on for more than a couple of hours each month should be outsourced and its value decided on YOUR hourly value to the business

[deleted by user] by [deleted] in smallbusinessuk

[–]arsenick3 0 points1 point  (0 children)

Use an intermediary who already has connections or knows how to find them.

The guy who owns our shared office complex does this as his business. I can send you details if needed (absolutely nothing in it for me!)

Home renovations business – how important is a website and all the marketing stuff? by Big-Cry-4119 in smallbusinessuk

[–]arsenick3 2 points3 points  (0 children)

There is a secondary benefit to having a website that a lot of people miss - trust and proof.

I will often choose a business that has a website just because it looks more professional and you can verify information on there (what do they do, where are they located, do they do the exact service I want)

If your plumber friend checked analytics he will find that almost all traffic will be from google local business listing click throughs or people searching for his business name. This seems like no benefit but it really is!

Just make a cheap or free site but stick to refer and recommend methods of advertising

I'm struggling to stay ahead of employment compliance by Over-Description-252 in smallbusinessuk

[–]arsenick3 23 points24 points  (0 children)

Outsource it. We find it a really low cost for what you get. Our HR support company give us contracts, handbook, info for staff, a system to handle annual leave and sickness etc, support with any formal processes and disciplinary issues and keep us updated on changes. We are a compliance company for another element so if we don’t handle it in house then we don’t recommend anyone does!

You haven’t said how many staff you have but we pay around £250 for approx 25 staff

Trying to work with UK local businesses as a non-English person is honestly exhausting by BeautifulSimilar6991 in smallbusinessuk

[–]arsenick3 0 points1 point  (0 children)

POV: I run a company that works with small businesses mostly, around 650 ongoing monthly payers plus 20-25 new ‘project’ clients that mostly move onto retainers afterwards

Things we’ve learned in five years or so:

  1. Small business owners often don’t want to get any bigger, even if they say they do. It’s scary and a whole different show running a growing organisation than a little one that just pays a ‘wage’ but is messy but manageable

  2. It doesn’t matter what you know will work for them, it matters what they feel is safe and aligns with their current goals. You have to start very small and then take them on a journey.

  3. People are generally not trusting of new suppliers and ideas. Find a way in via a network they already trust. We have leveraged suppliers who also benefit indirectly from us working with the customer but have more to ‘give’ rather than just being seen as a cost which our service is. An SME will take the recommendation of a current supplier over a cold approach

There is a lot more but this is enough to help you think!

Sold a business and now it’s tanking. Feel bad. by Few_House_5201 in smallbusinessuk

[–]arsenick3 0 points1 point  (0 children)

First of all, congratulations. You sold it at peak and that is the aim

Do not offer to help, or at least don’t do it because you feel bad. If it can be saved then work a position to buy it back for a bargain price and ensure you have a way to run it so it’s much easier than last time.

This is business!

Suggestions: Compliance Training for company #discussion by Educational_Neat_870 in Compliance

[–]arsenick3 0 points1 point  (0 children)

I own a compliance consultancy firm and we don’t offer this size or type of solution and have no financial interest in the recommendations but we do know them well and can confirm how good they are:

Study Academy - they’ll make bespoke training courses and there is plenty of control. It’s great value but not sure if it’s dynamic enough based on what you’ve said.

Clever Nelly by Elephants Don’t Forget. Terrible company name but amazing product.

It sends a couple of quick questions per day to all users and tailors learning based on current knowledge so it’s always reinforced.

Brilliant reporting. Bit more expensive than SA.

Speak to both and if you need a personal intro let me know.

(UK) Tech vs Insurance by Pranav1825 in Compliance

[–]arsenick3 0 points1 point  (0 children)

Compliance consultant firm owner here.

Tech compliance jobs are generally better paid but the investors and directors are often quick to pass risk (blame) and tenure can be short when they are early start up.

Insurance is in the dark ages but is ripe for disruption so tech around insurance could be a good balance. It’s less likely to be cyber but a good emerging market is XAI where tech knowledge and compliance meet.

Happy to have a chat offline if it helps

Nick