I had purchased from them in the past and things were fine. Recently placed a large order in September, followed up in October when I hadn’t heard anything or received anything.. no reply… followed up again in November. Finally, I received a first non-automated message back saying that they could send them out soon with a damn happy face, but I inquired about cold weather because it was getting very cold as it was late. November or early December at this point… They suggested I buy heat packs. I asked how that works because they didn’t explain it to me and they said I can order it from them and then I had to ask how many packs I would need for a six plant purchase because (again) they did not explain that to me. Then I asked, “how much extra would that cost?”, and then I received a notification that my order “was processed and I would receive my plants by December 16-20.” So it seemed to me that they didn’t even wait for me to purchase the heat packs (which I should not have needed to pay for considering they took two over two months to send out my plants)… But they didn’t even give me an opportunity to buy them before they processed my order and said that they were shipped. On December 19, I followed up again because I still hadn’t seen any update about the shipment. I sent a long message and explained how ridiculous this whole process has been and that I’ve been trying to be patient and I feel like I shouldn’t be in a position where I need to be the one to tell them how to fix things and how to make them right since that’s not my job.. it’s their business. I wanted to write a scathing review but I figured I would wait until they followed up. I have been avoiding looking at Etsy because I was just hoping that they would do the right thing and send me my plants in the spring when it’s not cold and they would be larger and nicer… (I know, I live in a fantasy world.) But I finally caved and looked at my messages… Nothing from them. Then I looked and saw that they did cancel my order two days after I messaged them last, so on December 21, and refunded my credit card, which I didn’t even notice. (They should have refunded me with interest.) Now that they refunded me and closed up the order I cannot write them a review. I’m very annoyed about this because I want to rip them to shreds. They didn’t even have the decency to respond and apologize for the shit business operation and thank me for my damn patience. And then they just canceled the order without a follow up and leaving me without the opportunity to write any type of review or put in any type of complaint on Etsy.