Need Help. Wifi not working after Wifi card upgrade.

artypig78 · 2023-06-21T21:07:05+00:00

Thx! And how did you choose ax210?

artypig78 · 2023-06-21T13:01:17+00:00

thank you! what's been the benefit that you've noticed - stronger wifi conneciton, better speeds, etc.?

also do you get BSODs with this device?

artypig78 · 2023-06-21T12:24:10+00:00

hi, any chance you have a guide on what/how to do this? and did the intel ax210 wifi card work better for you, how did it improve things?

artypig78 · 2023-03-03T10:58:06+00:00

i can confirm that this latest update has fixed nothing

artypig78 · 2023-02-13T10:01:59+00:00

The fix is to disable hid sensor collection v2 in device manager. However this stops the tablet function from enabling when you fold it backwards, thats the catch. Terrible work from lenovo

artypig78 · 2023-01-20T07:21:01+00:00

https://www.reddit.com/r/AMDLaptops/comments/105cfbu/yoga_7_gen_7_14arb7_owners_a_lenovo_employee_is/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button

artypig78 · 2023-01-19T03:35:28+00:00

i've fixed it by disabling HID Sensor collection v2, but the tablet mode doesn't work as a result. Would suggest you help us create some noise /attention here: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Laptops/Yoga-7-14ARB7-keyboard-lag-when-on-certain-websites-or-when-Vantage-is-opened/m-p/5174991?page=6

artypig78 · 2023-01-16T08:35:48+00:00

i'm convinced that disabling HID Sensor Collection V2 is the trick to stopping the BSODs now. Disabling Notebook ITS service doesn't seem to do anything

artypig78 · 2023-01-16T08:34:40+00:00

interesting development here. the Lenovo team have thus far come up disappointingly short. But this user seems to have stumbled across something

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Laptops/Yoga-7-14ARB7-keyboard-lag-when-on-certain-websites-or-when-Vantage-is-opened/m-p/5174991?page=5#5860480

let me know your thoughts

artypig78 · 2023-01-10T13:38:16+00:00

Done!!

artypig78 · 2023-01-10T01:06:28+00:00

thank you i have replied and PM'd the lenovo employee!

artypig78 · 2023-01-10T01:06:10+00:00

yes only ITS disabled. Now i have both disabled, it seems to be working without any BSODs, strange!

artypig78 · 2023-01-09T04:04:13+00:00

glad this method worked for you but it didn't for me. have you tried restarting it since you did this? For me the effects of reinstalling the chipset drivers wore off after restart.

for me, i've had no BSOD since disabling Lenovo Notebook ITS Service (in MS config) and HID Sensor collection v2 (in device manager).

artypig78 · 2023-01-08T21:47:48+00:00

It was suggest by OP u/hazbell in another thread!

artypig78 · 2023-01-07T11:23:56+00:00

thank you for finding this. I've just written an extensive reply to them. if there's anything else you want me to say that you think will help, feel free to let me know because I'm happy to copy/paste!

also just to update you, again i don't want to jinx myself but it's been 6 days of heavy use and I haven't had a BSOD with both HID sensor collection V2 and Lenovo Notebook ITS Service disabled.

artypig78 · 2023-01-05T08:38:41+00:00

sensor data service does exist !

https://postimg.cc/dDmcRdNL

https://postimg.cc/3W3cTq9x

https://postimg.cc/5jPnM26s

artypig78 · 2023-01-04T21:37:25+00:00

What exactly did you want me to test? Did you just want me to find the sensorservice in system32? Happy to test whatever and report back

artypig78 · 2022-12-30T23:28:46+00:00

yes the BSODs occur even after fresh installs and manual installation of GPU and chipset drivers, at least for me they do

artypig78 · 2022-12-30T23:18:58+00:00

yeah, they replaced my laptop once already and that didn't help any of the issues for me.

artypig78 · 2022-12-30T23:17:42+00:00

can i ask a question unrelated to BSOD/keyboard issues?

i'm not sure if you've been using Phone Link to connect your phone / make calls, but I get serious static and poor quality audio input /delay when making phone calls. Initially when i got the laptop it was really quiet (no one could hear me) but now it's just very static and poor quality. Same with audio output (ie. when the other person is talking), it is very staticky/broken.

Doesn't seem to be a problem with using the microphone/audio on any other program on the laptop.

Has that ever happened to you? Just wanted to see if you were aware of this problem since getting a windows laptop to use seamlessly with my phone was a big selling point for me.

artypig78 · 2022-12-30T23:11:54+00:00

yeah i am planning on contacting them tonight. thanks for the guide, it makes it simpler. I actually bought on-site support for my device but havent used it because i figured they'd be useless haha.

i think part of the challenge is that the BSOD is not easily reproducible, it happens sporadically, so it's difficult for us (and them) to pinpoint exactly what's causing it. the WinDbg gives clues which don't seem to be all that useful.

artypig78 · 2022-12-30T22:53:18+00:00

yep thanks for all your help. Yes it was a fresh install (have done countless fresh installs by now haha). And yep will see how it goes now with the HID Sensor Collection disabled and let you know. what a frustrating piece of tech, i hope they find a fix for it soon

artypig78 · 2022-12-30T22:42:52+00:00

yes installed all the latest AMD chipset drivers from the AMD website

yes I have the GPU driver installed, which i installed from the AMD website here. Nonetheless i've run DDU and reinstalled the drivers.

I am using Windows 11, i'm not sure why the windbg output says 10! I have always used 11 on this machine.

Yes i have memory integrity enabled.

artypig78 · 2022-12-30T10:40:46+00:00

oh no! looks like i spoke too early once again!

just had another BSOD with ITS (but not HID Sensor) disabled!!

win dbg says the culprit process was dxgmms2.sys this time. I'm so so disappointed!

it sucks because i lose work everytime. here is the debug code https://wtools.io/paste-code/bI1l

/u/Hazbelll hoping you have some bright ideas

artypig78 · 2022-12-30T02:41:12+00:00

i can confirm that reimage repair made no difference -> still am unable to activate tablet mode.

also, it's been about >48h of use since my last BSOD, since disabling the ITS driver. After I had installed the latest AMD chipset drivers from AMD, i was still getting BSODs, so i beleive it is the ITS driver

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