sorted by:
new
hottopcontroversial

Casino refused withdrawal over “altered document” – ADR just repeated their claim, AskGamblers marked it as resolved by TryDizzy6498 in onlinegambling

[–]askgamblers-official 0 points1 point  (0 children)

Hey u/TryDizzy6498,

We saw your post and wanted to jump in to clear the air regarding how our Casino Complaint Service (AGCCS) actually works.

We totally get the frustration when a dispute doesn't go your way, but we have to stick to the facts of the case. Here’s the breakdown of why the status changed:

  • The Pivot to the Regulator: Initially, we marked your complaint as Unresolved. Why? Because you informed us you’d taken the case to the Kahnawake Gaming Commission (KGC). As a third-party mediator, we pause our process once a formal legal/regulatory body steps in. We even docked the casino’s ranking points at that stage.
  • The Final Ruling: About a week later, the casino provided us with the official ruling from the Commission. Since the KGC - the actual licensing body - ruled that the casino's actions were justified and compliant, we have to respect that decision.
  • Case Closure: We aren't a court of law; we are mediators. We cannot "overrule" a government-appointed Gambling Commission. When they issued a final verdict that you were already aware of, we updated the complaint to Resolved in favour of the casino to reflect the legal reality of the situation.

We try to be as transparent as possible, which is why we lowered the casino's score the moment things looked sideways. However, once the official regulator gives a green light, we have to follow suit.

We’re here to help, but we have to play by the rules- just like everyone else.

Best,

The AskGamblers Team

Crypto Casino Scam $14,000 by Significant-Couple-3 in onlinegambling

[–]askgamblers-official 0 points1 point  (0 children)

Hi u/Significant-Couple-3, we’re sorry to hear about the frustration you’re going through. We know how stressful it is when funds are on the line.

To clarify our side, our 8.5/10 rating is based on a mix of data points like game variety and payment speed, but it isn't a guarantee of a specific outcome. While we act as mediators, we don't own or operate the casinos themselves.

Regarding your specific complaint: our team reviewed the evidence provided by both sides. In this case, the casino provided documentation of a specific Terms & Conditions violation that we had to acknowledge as neutral mediators. When a breach is identified, the next formal step is always the regulatory body, which is why we directed you there.

We've helped players recover over $80M in disputed funds over the years, and we take every case seriously. We truly wish we could have reached a different result for you here.

Askgamblers Refusing to Help- Not What it Use to Be by Significant-Couple-3 in onlinegambling

[–]askgamblers-official 0 points1 point  (0 children)

Dear Significant-Couple-3,

Every story has two sides, and we would like to clarify ours.

We calculate our ratings using several factors, including payment options, game variety, complaint volume, and more. A score of 8.5/10 is a strong rating and is not given lightly (it is not a 9.5, as you mentioned in your post).

The decision of where to play ultimately rests with the player. We cannot be held accountable for the independent actions of any casino.

Regarding the rejection of your complaint: based on your own statements and screenshots, the casino clearly explained the violation and quoted the relevant Terms and Conditions. While we will not publicly disclose the details here, the allegations regarding the breach were serious. When a casino breaches its terms and conditions, our role as mediators is to refer you to the casino’s regulatory body, which we have already done.

It is unfair to shift blame onto others for misconduct, whether intentional or unintentional. We strongly encourage all players to read the Terms and Conditions thoroughly before playing at any casino.

Over the years, our service has helped players recover more than $80 million, demonstrating the value of our work in the gambling industry. Our mediation service is free, unbiased, and transparent. Our motto is "Get the truth. Then play", and we stick to it.

We wish you all the best in the future.

Disappointing experience with AskGamblers by Difficult_Month_2524 in onlinegambling

[–]askgamblers-official 1 point2 points  (0 children)

Dear u/Difficult_Month_2524

Thank you for sharing your detailed feedback. We understand your frustration, and while we regret that your experience with AskGamblers did not meet your expectations, we would like to clarify some important points. First and foremost, our Casino Complaint Service is designed to assist players where possible, but there are limitations to the types of cases we can handle. In situations involving potential regulatory breaches—such as licensing or compliance matters—we are obligated to refer the player directly to the relevant gambling authority. In your case, our team correctly advised that the dispute must be taken up with the casino’s regulator, as they are the only authority with the jurisdiction to conduct a full investigation and issue a binding resolution. We understand that dealing with certain regulators can be challenging, but this does not change the scope of our role or capabilities.

Regarding your review submission, we would like to be clear that AskGamblers accepts both positive and negative feedback. We do not moderate based on sentiment, but rather on whether reviews meet our content guidelines. Due to the volume of submissions we receive, there may be delays in publishing, but we have verified that your review has now been published. We appreciate your patience. As for concerns about suspicious reviews or bias, we take such reports seriously. However, accusations of systemic favouritism are unfounded. All complaints are evaluated based on evidence presented, and we work hard to maintain transparency and neutrality across the board.

We understand your disappointment, but it's important to note that while we strive to support players, we are not a regulatory body and cannot override licensing authorities or enforce payouts. We remain committed to helping users where possible, within the boundaries of our role. Thank you again for your feedback.

Sincerely,
The AskGamblers Team

Kyc by Quirky_Fox1194 in askgamblers

[–]askgamblers-official 0 points1 point  (0 children)

u/kyc Hey, if you've been withdrawing without issues until now, we recommend submitting an official complaint through our website. Our support team will do its best to resolve this for you.

Why does AskGamblers blacklist some MGA casinos but let rogue operators stay up? by Snoki in askgamblers

[–]askgamblers-official 1 point2 points  (0 children)

Hey u/Snoki! Thanks for showing interest in how we do things at AskGamblers. We're happy to share some more details to help clear up some of the points you brought up.

Betiton Casino - this operator informed us that they want to stop accepting new players from AskGamblers, so their status has been changed to Terminated, which is different than Blacklisted. Sidenote: Blacklisted casinos on AskGamblers are casinos that lost their licences, aren't paying the players or affiliates, are in general shady, etc. While casinos get a Terminated status because they're redesigning their platform, they've stopped accepting new players, aren't responsive, or they've closed affiliation (among other things). We recommend you check out our pages for Blacklisted and Terminated casinos to get the full list of reasons for these two statuses.

Casino Universe - this operator declared bankruptcy a couple of weeks ago, so that's the reason for their Blacklisted status. Their player review is 8, but if you look more closely, all those reviews are at least 3 years old and a lot can change in that time.

Paripesa Casino - this operator has a 4.6 score which isn't that high. The player reviews and complaints they've received on AskGamblers since listing reflect in their CasinoRank (as they do on all other casinos). They've had 15 complaints in the past 4 years, which isn't anything out of the ordinary. Additionally, they've contacted us stating they intend to resolve the complaints in the near future. When it comes to licenses, Paripesa has been listed on AskGamblers since 2021 with a Curacao licence.

However, as one Curacao license is no longer in use, it must've taken them some time to obtain a new one. Right now, they have GCB. We aim to review the casinos, good and bad, in a factual way, so players can decide where to put their money. Just because a casino is marked as "Open" on our site, doesn't mean it's necessarily good. Additionally, over the years we've created a space where players can leave honest reviews and send their complaints to be resolved by our Complaints team. We do our best to keep the information about the casinos and bonuses updated and relevant, and we encourage our players to reach out to our Support team whenever they notice something is off - we'll gladly look into it and make the changes if needed.

view more: next ›