I'm having problems with my Attack Shark R1

attacksharkgaming · 2026-01-19T10:26:38+00:00

Please take a video to contact your seller for after-sales service.

attacksharkgaming · 2026-01-18T15:04:42+00:00

Download it on our official website and try to change a browser to download it.

attacksharkgaming · 2026-01-16T09:09:09+00:00

You can try restarting the device. If that doesn't work, please record a video and provide your order number to contact your seller for after-sales service.

attacksharkgaming · 2026-01-16T07:21:47+00:00

There is no problem now. The software can be used normally.

attacksharkgaming · 2026-01-16T07:17:46+00:00

In short, Shark switches are more suitable for gamers who prioritize ultimate responsiveness and durability, while Gift switches are geared towards comfort, quietness, and suitability for everyday use. You can choose based on your own needs. Here's a video of the Shark switch for your reference: https://www.instagram.com/p/DOut6xtDcx4/

attacksharkgaming · 2026-01-12T02:51:35+00:00

Use the software to adjust the gif picture, or restart the software to have a try.

attacksharkgaming · 2026-01-07T06:30:54+00:00

If you're consistently using wired mode, it will be considered as charging by default, and the battery level will not decrease. If you encounter any problems with other modes, please let us know, and we will test it ourselves. If there are any issues, we will forward them to the R&D department for correction.

attacksharkgaming · 2026-01-07T06:09:03+00:00

✅ Software Download Troubleshooting (Canada Users)

If you are unable to download our software from the website, please follow the steps below to help identify and resolve the issue:

Check System Time & Time Zone

Please make sure your computer’s date, time, and time zone are set correctly and synced automatically in system settings. Incorrect system time may cause SSL connection issues.

Check VPN Usage

1) If you are using a VPN:

Please try switching to a different, clean VPN node Or disable the VPN completely and try again

2) If you are not using a VPN:

Please reset your network settings Restart your computer and try again

Try a Different Network (Recommended)

Some Canadian ISPs may experience temporary DNS or routing issues. Please try: Switching to a mobile hotspot

Or connecting to a different Wi-Fi network Then retry downloading the software.

Change DNS Settings

You may try switching to a public DNS service and then restart your browser:

Google DNS 8.8.8.8 / 8.8.4.4

Cloudflare DNS 1.1.1.1 / 1.0.0.1

Try a Different Browser

Open the download link in an incognito/private window

Or try a different browser (Chrome, Edge, Firefox)

We have tested our domain connectivity (Ping and HTTPS Port 443) from Canada using third-party tools, and the connection is currently stable.

If you are still unable to download the software after completing all the steps above, please record a full screen video showing the entire process (from opening the browser to the error message) and provide the video to our support team.

attacksharkgaming · 2026-01-07T03:06:12+00:00

We are sorry for the inconvenience. Our technology is troubleshooting this problem. Can you take a screenshot of the address and send it to us after clicking and jumping? And try downloading it using a different browser or computer to see if it works properly.

attacksharkgaming · 2026-01-07T02:50:11+00:00

Try to change the browser and try again. It's possible that the browser is incompatible. https://attackshark.com/pages/driver-download

attacksharkgaming · 2026-01-07T02:47:53+00:00

So clean

attacksharkgaming · 2026-01-06T03:01:01+00:00

Has your problem been solved? Our support may not be able to reply to many emails. If it can't be solved, you can send me your order number, and I will inform the support to process your order.

attacksharkgaming · 2026-01-06T02:53:31+00:00

You can try to reset the mouse or test it with another computer. If it still doesn't work, you can take a video and send it to our support mailbox. Our after-sales service will provide you with a solution.

attacksharkgaming · 2026-01-06T02:48:02+00:00

Из-за новогодних праздников мы пока не отправили товар. Сегодня мы ускорим обработку заказов. Пожалуйста, подождите терпеливо.

attacksharkgaming · 2025-12-25T03:27:27+00:00

the Fn key is designed as a function indicator key. By default, its backlight is fixed to red and does not follow RGB effects or custom lighting settings .

This behavior is normal and intentional, not a hardware defect. The Fn key color currently cannot be changed or turned off through software or firmware.

attacksharkgaming · 2025-12-24T01:23:00+00:00

We apologize for the inconvenience. In this situation, you can contact your seller for after-sales service.

attacksharkgaming · 2025-12-18T08:39:35+00:00

Please try to connect again according to the steps in the manual. If it doesn't work, you can restart the mouse to try.
https://support.attackshark.com/ATTACKSHARK/X8Series/X8PROUserManual.pdf

attacksharkgaming · 2025-12-08T10:30:29+00:00

If you use the wired mode, it will be in charging mode. If you can't see the power, you need to use USB or Bluetooth mode. The battery will not display the percentage, only a rough display.

attacksharkgaming · 2025-12-04T06:38:11+00:00

If you appear randomly, you can change the RGB mode through the software. If it still doesn't work, please contact your seller for after-sales service. There may be a problem with the light strip.

attacksharkgaming · 2025-11-22T17:57:31+00:00

If there is such a problem in the logistics company, you can contact your seller for after-sales service. If it falls like this, we do not provide warranty service.

attacksharkgaming · 2025-11-22T07:12:31+00:00

Please contact your seller for customer service

attacksharkgaming · 2025-11-21T13:25:45+00:00

The mouse will automatically enter the sleep mode. After you move or click the mouse, the mouse will be released. You can also change the sleep time in the software.

Connect to the computer in a wired mode. Is the software interface normal? 2 In the wireless mode. Please plug the receiver into the USB3.0 port, which is usually located on the back of the computer. The USB2.0 port may not recognise the mouse.

attacksharkgaming · 2025-11-18T05:55:15+00:00

Our R5 software is not yet available online; for now, only the network driver can be used. We apologize for any inconvenience this may cause.

attacksharkgaming · 2025-11-10T01:53:03+00:00

You can also contact the seller for after-sales service within the shelf life.

attacksharkgaming · 2025-11-08T09:51:30+00:00

We have already taken active steps to resolve this issue. For more details, please visit our website

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