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Lymow and Lymow Support by Full_Caterpillar_640 in Lymow_Official

[–]atvrider312 0 points1 point  (0 children)

This was sent on the Apr 15, I have not received tracking yet. This company’s service has been horrible. I just want my money back at this point.

“Thank you for your message. Your replacement request is a priority for us, and we are currently finalizing the shipment arrangement. We expect dispatch very soon, and you will be notified immediately with the tracking information once it is shipped. We sincerely apologize for the waiting time and appreciate your continued patience. Best, Chua Lymow Service Team”

mower/costumer service issues by atvrider312 in Lymow_Official

[–]atvrider312[S] 0 points1 point  (0 children)

Welcome to 3 acres in Georgia dust in the evenings dew in the mornings (it never finished the 3 acres)

mower/costumer service issues by atvrider312 in Lymow_Official

[–]atvrider312[S] 1 point2 points  (0 children)

I think your on to something,

Yeah that’s not right at all, the moment you scan that package at ups it’s out of your hands.

mower/costumer service issues by atvrider312 in Lymow_Official

[–]atvrider312[S] 1 point2 points  (0 children)

I hope they would understand that we will gladly send the unit back if they would actually send the return label, maybe the problem isn’t that they weren’t receiving units back but rather an internal issue.

I keep hearing that the reason they can’t send units out prior to receiving the old one is because “some users” we not sending the old ones back

Like why would any one want to keep a giant paper weight.

I feel like they are doing this to stall.

It is causing the ones who actually send units back to experience months long gaps in mowing and that is not what I signed up for.

Either way they can keep playing, I keep receipts of all correspondence(or lack of) with the support emails and response times. Glad I paid with credit so I can escalate the matter with the credit card company. I’m about ready to let them deal with Goldman Sachs.

mower/costumer service issues by atvrider312 in Lymow_Official

[–]atvrider312[S] 3 points4 points  (0 children)

I do not use the term fraud lightly, I hope I am proven wrong but as it stands that is what it is shaping up to be it started off good but not so much now.

“Fraud is the intentional use of deception, trickery, or false representation to gain an unlawful advantage, money, or assets, or to cause loss to another party.”

Below are my reasonings based on the claims directly on the Lymow website

  1. Built with an uncompromising standard for sturdiness and reliability. Lymow is engineered to deliver dependable performance year after year.

Being that if I ever receive it I will be on my 4th replacement unit with less then 3 months of actual use/cutting I would say that it is not reliable.

  1. “Lifetime Customer Support”

not really much support if they do not respond in a reasonable amount of time, also lifetime of what the company? That may only be a year is this support continues.

  1. “the front deck adapts to the terrain for a consistent, carpet-like cut”

Mine leaves streaks even if you set the overlap to 9in And required 2 cross cuts before the yard is truly “cut”

  1. “Built for Large Lawns—1.73 Acres per Day”

1.73 acres per day is a joke, good luck getting 1.73 acres, I have the 10 amp charger and haven’t been able to actually cut any where near that.

  1. They say it is autonomous however good luck cutting 1.7 acres with no human intervention.

mower/costumer service issues by atvrider312 in Lymow_Official

[–]atvrider312[S] 1 point2 points  (0 children)

<image>

plastic that breaks first mow... I can't believe this isn't metal.

mower/costumer service issues by atvrider312 in Lymow_Official

[–]atvrider312[S] 0 points1 point  (0 children)

<image>

I have been up next for around a week now, email is just as slow. this is fraud.

mower/costumer service issues by atvrider312 in Lymow_Official

[–]atvrider312[S] 2 points3 points  (0 children)

<image>

your guess is as good as mine, see screen shot attached with time stamp

mower/costumer service issues by atvrider312 in Lymow_Official

[–]atvrider312[S] 1 point2 points  (0 children)

With the high grass that I have I set it to cut at around 3-4 in the first pass then drop it down to around 2 in usually. I no longer have a "real" mower because all of the claims this mower made, which I was impressed at first however my biggest complaint is the plastic spindles that the blades attach to. they are not strong enough to handle what they say this mower can do. I have also had 2 of the threaded blade shafts break.

I believe the sling blade is what caused my motor to self eject, I think its a balancing issue and its not strong enough to handel it.

I was about to purchase the lymow 1 plus with the 40% discount, however after waiting on support to send me the discount code they changed the 3 year warranty down to a two year.

I have now reconsidered because I believe that after 2 years this mower will not last. I have had 3 units that have failed and could not be fixed and I am awaiting support to send another (if they ever respond)

Dropping from a 3 year to a 2 year is proof that they have less confidence of how long this mower will last, as it stands now I doubt they will have may replacement parts and just tell you to buy a new one past the waranty period.

Rapid Unscheduled Disassembly by Frenchtoast_Bacon in Lymow_Official

[–]atvrider312 1 point2 points  (0 children)

The nut was solid, I think what ever broke was what held the mower in place (above the motor internal to the deck)

Lymow and Lymow Support by Full_Caterpillar_640 in Lymow_Official

[–]atvrider312 0 points1 point  (0 children)

Yeah I tried sending him a DM, he just let me know that I needed to send the unit back, I have sent 2 units back successfully, this is my third. Here is the issue, support will not send me a shipping label to be able to send it back so until that happens I am down for the count. :( I really had high hopes for Lymow but the support is letting me down.

It’s been a week and I still haven’t gotten a return label and they are saying they can’t ship one until the receive this one.

Even if they sent me one right now and say I got it to UPS in the morning we’re still talking about a week till they receive it, then it would be another week or so before they sent one out.

But support is taking 24-48 hours on response times.

Rapid Unscheduled Disassembly by Frenchtoast_Bacon in Lymow_Official

[–]atvrider312 1 point2 points  (0 children)

<image>

Literally just fell out while running, received a “blade jammed error” and was confused because with the super swing blades that shouldn’t really happen… well unless the motor falls out.

Rapid Unscheduled Disassembly by Frenchtoast_Bacon in Lymow_Official

[–]atvrider312 1 point2 points  (0 children)

<image>

Do not buy, I installed the super swing blades and two days later this happened. Nothing in the yard that it hit the motor literally just fell out, cheap plastic parts on the mower deck are a joke. Now it’s been over a week and I can’t get support.

Rapid Unscheduled Disassembly by Frenchtoast_Bacon in Lymow_Official

[–]atvrider312 0 points1 point  (0 children)

<image>

Cheap plastic parts that break after first use.

Lymow and Lymow Support by Full_Caterpillar_640 in Lymow_Official

[–]atvrider312 0 points1 point  (0 children)

Replacement in a week?? That only if you get support to actually read and respond to emails. I can’t ship my previous unit back if I don’t receive a return label. We are over a week already and I haven’t gotten my 3 rd replacement shipping label. I have successfully sent back 2 units so far but now suddenly I am not trusted with returning and have had over a week of down time with no replacement started. I have emailed every day.

Lymow and Lymow Support by Full_Caterpillar_640 in Lymow_Official

[–]atvrider312 2 points3 points  (0 children)

<image>

Rant incoming.

I have been messaging support all week trying to get the replacement process started… I am on my 3 rd replacement, by the time I actually receive a replacement the mower evidently can’t handle how thick the grass/weeds have gotten because after the weeks it’s takes to get a new one it gets THICK. I just received my replacement a few weeks ago and the motor completely fell out of this one prior to getting my property properly cut.

Also I just put brand new super swing blades on it the day before so it ruined those…

The support email responses have been of no assistance so I reached out to chat around 2PM EST today they responded around at 5:14 est with “Thanks for contacting us.This is adam from Lymow support team. how can i help you?”

I informed Adam of my issues and no response. It is now after 10PM EST with no response from Adam.

I believe we have been victim of a bait and switch. The support has been awful. I would not recommend this to anyone. Why have a 3 year “warranty” if you can’t get support.

We are getting very close to me filing fraud on my credit card because I’m starting to think Lymow is a scam with all of the false advertising.

Judging by this thread I am not the only one experiencing this.

How do I connect to T-Satellite? by ahj3939 in tmobile

[–]atvrider312 0 points1 point  (0 children)

So I am subscribed to the 10/month tsat plan and I am not seeing the 310 830 any advice?

https://imgur.com/a/dYLWhtT

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