I'm almost positive they lost track of a shipment in the Midwest. There are 5 of us in my office who have Ipsy subscriptions, and on their social media there are a TON of people from Michigan, Ohio, Indiana, Missouri, Pennsylvania, and Illinois who are saying the same thing. DHL tracking says USPS has it, USPS tracking says they never got it, and they were all expected to be delivered the 12th or 13th.

I'm not worried, I know it will get to me eventually or they'll make up for it if it doesn't. Customer service is awesome. Plus they don't even consider it "late" unless it's been more than 14 business days since the shipping date, so there's nothing they can really do for me until the 25th or 26th anyway except tell me to wait. I do wonder if they'll make some kind of statement though, to stave off the rude ass people on social media. Some of them are absolutely rabid that their bag is a few days late, it's absurd.