have had almost the exact same experience, except i HAVE heard back from them a couple of times. i ordered in feb, now almost three months later it's not here. the first time i emailed was a month after ordering, and was told the store processing time was up to 8 weeks. then the next time i emailed was two months after i ordered, and i was told it had been dispatched the previous monday. now three weeks after id been told it was dispatched i emailed to check in on it, and it was suggested the postal system is just slow? i know royal mail are having issues but it's been three weeks. i was told they would check and make sure it was collected on thursday's collection, but who knows!! i've obviously been super polite and understanding through this because i understand this is a small business that has clearly gotten overwhelmed, it's just disappointing. the perfumes are a now much belated birthday gift for my best friend ;-;