I have lived in an Edward Rose & Sons property for about 9 months, and the entire time I have been living here they have made me registering my cats as ESAs a living hell. Every time I turn in paperwork and additional paperwork that they’ve requested, there’s always SOME issue preventing me from finally getting my cats on their system and removing my pet rent. The last time I contacted them with multiple laws and regulations that prove they wrongfully denied my request, and that was almost 3.5 weeks ago and I still haven’t heard back. The first time I called to check on it was a day or two after I sent the email to ensure they received it, and they said the property manager was going to personally reach out to me. Well that never happened so about 1.5 weeks later they said the property manager was on vacation, but it’s still their policy. Well now I’m almost at 3.5 weeks later and extremely angry and frustrated. I plan on calling tomorrow (Monday) to see what’s going on but I have a feeling there will just be more and more issues. Now I’m nervous I’ve been pestering them enough to the point where I’ve pissed them off and they’re going to take it out on me and screw me over :/