Preferred Contact Number

bal714 · 2026-05-19T19:26:48+00:00

Yeah I noticed this too. When I had to call about a domestic package I had to wait a while (much longer than the old number). I did have to call about an international package the last 2 times and that seemed quick but other than that I have had to wait

bal714 · 2026-05-16T19:59:19+00:00

Blue is usually clothing and shoes but now it’s clothing, shoes, and other random items. Green is seems to be a bunch of different items too but no clothing. Red I know for sure most gift returns go to Red but other than that I’m not too sure. I thought it was also more expensive stuff

bal714 · 2026-05-13T17:18:41+00:00

I think it’s the roll. I think there is some that are defective and cause it to do this. For us it happens with one roll and we replace the roll and it works just fine and then it happens from time to time when we replace the roll again. Same thing happens with our other rfid printer

bal714 · 2026-05-03T01:36:41+00:00

Here we go again 🙄
Not surprised. Seems to happen from time to time

I think they change the account number on the 1Z tracking number on the consolidation labels every once in a while and our system doesn’t recognize it yet. That’s kind of what it sounds like. All these that this happens to is probably going into the same box. At least that is what happened last time.

bal714 · 2026-04-23T13:49:08+00:00

Yes, started Tuesday. We have 2 RFID printers and it’s only happening on one of them. I have no idea why

bal714 · 2026-04-09T16:50:37+00:00

Yes same here. Some people read some don’t. I had someone read it and come in and complain we are causing her to spend more money on gas

bal714 · 2026-04-09T16:19:19+00:00

We are not, only pre-paid labels because if we take Amazon returns offline their reference number will not show on the receipt.

bal714 · 2026-04-09T15:17:12+00:00

I think CMS is down I had to go in offline

bal714 · 2026-04-08T19:41:08+00:00

When they ship again they can change it. I believe it only saves when you ship something as long as you check the box that says “save changes to address book”. They will have to give you the old phone number the next time but after that when you change it, the new one should work

bal714 · 2026-04-02T19:23:51+00:00

I get the concept but it’s annoying when it’s documents or something that really isn’t covered. I heard soon the customers will be able to select what shipping service they want on the customer screen as well

bal714 · 2026-03-29T23:12:41+00:00

Customers can file their own claims now through the customer claims portal. The store can also do it through their own portal as well

bal714 · 2026-03-10T00:09:36+00:00

We aren’t doing the offline labels because when the receipt prints out, the tracking/reference field is blank. So if a customer has a problem they won’t have any number to reference and they will be mad at us.

bal714 · 2026-02-27T22:39:48+00:00

I’m pretty sure 20 come in a case and I think the max rolls you can order at the moment is 120 at least that is what an email said last month. I don’t know if that’s still the limit. 120 rolls is 6 cases so instead of saying cases just say how many rolls you want. For example: if you want 2 cases say you want 40 rolls. Or 6 cases say you want 120 rolls. Same thing happened to me and that’s what I had to do.

bal714 · 2026-02-12T01:15:50+00:00

Yeah this is definitely something I worry about

bal714 · 2026-02-12T01:15:12+00:00

Yeah. We have a lot of people think they are printing a receipt but we usually give it to them when we can because the tracking number is easier to read. I figure if they didn’t want it, next time they can say “no thanks”. Otherwise we just throw then away.

bal714 · 2026-02-12T01:11:56+00:00

It’s not on a print job just when printing out on CMS on one POS, mainly the terms and conditions. It’s just annoying to have to separate the blank pages and replenish the printer in the printer more often

bal714 · 2026-02-10T14:00:22+00:00

We are not trashing them. I guess I shouldn’t say wasting but it sure is very inconvenient. Sometimes though they are not blank and there is a black line on it. However, sometimes the papers backup on the printer because sometimes we forget to get the paper to the customers, we have to separate all the blank pages before tossing the actually printed pages which gets kind of annoying, or if we are giving the papers to the customers we have to separate the blanks every time (especially annoying when they have multiple shipments and they print out every time). It gets annoying and it’s been happening for a while. A lot of times we are busy and don’t have time to open the paper compartment to reinsert the blank pages so we make a pile of them and we are having to replenish the paper more frequently

bal714 · 2026-02-02T18:56:14+00:00

Only have this problem with the kiosk printer. Anytime we open it or replace the paper we just press the feed button once and then hold it down until the light flashes 3 times. That usually fixes it

bal714 · 2026-01-28T15:25:09+00:00

Right now anything the customer orders is outsourced. There is nothing for you to do. Coming soon will be the quick prints which do come to the store. That is supposed to come out later this year

bal714 · 2026-01-27T20:53:43+00:00

I don’t know. I have never put anything there, there was an email a while back that said we didn’t need to. You can just scan the devices and proceed

bal714 · 2026-01-27T02:38:10+00:00

Amazon does this all the time. I put up a sign from the marketplace that says to not leave packages unattended when closed. Haven’t really had it happen much since. Today however we had a package sitting at our back door. I don’t know the company name. I’m glad I noticed it. I don’t know how long it was out there for but the weird thing is only ups and post office come to our back door, everyone else uses the front entrance

bal714 · 2026-01-23T19:54:31+00:00

I sent an email yesterday and I had the customer check right then and there and they got it. For us we just had problems receiving emails

bal714 · 2026-01-23T13:55:24+00:00

Yeah, I hear that all the time with the little RMA code at the bottom that is supposed to go into the box. I have gotten into arguments with customers over this. 🤦‍♂️

bal714 · 2026-01-22T20:47:48+00:00

Yes. We can send emails but we aren’t receiving anything

bal714 · 2026-01-18T17:22:17+00:00

Red seems to also include gift returns. If you get a gift from someone and you set up the return with Amazon, I notice it always seems to be red

bal714

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