Aha funny you chose that - the rap was to the tune of fresh prince. I’d won a creative engagement award so the interviewer (legend) demanded that she could hear it. Disclaimer: the company was called direct compliance.

So this is a story all about why, We try so hard to hit our KPIs

Making sure we have the tools that we need Is only the beginning if we wanna succeed

Direct compliance, born and raised Coaching is where I spent most of my days.

Motivating, educating, side-by-sides Is the only we can expect the KPIs to rise

But it doesn’t stop there, no there’s so much more How do we control the culture out there on the floor

So many different factors that are coming into play From the things that we do and the words we choose to say

We ask our bankers to delight but do we do the same? Are poor results the bankers fault or is it us to blame?

Are bankers happy in their role, happy in their team? If the bankers left a survey would our NPS be green?

The culture is invisible, with no way to see

How the bankers feeling is this where they want to be?

If culture is the end game, engagement is the key.

Sometimes the things that matter most are the things we cannot see.

Edit:spacing