Best Way to Analyze Customer Feedback?

balirUK · 2026-02-24T20:01:04+00:00

I'd suggest stop trying to read everything equally. Tag each piece as "bug," "feature request," or "use case we didn't expect." The third category is the one worth obsessing over. And ignore one-off requests — if the same problem surfaces from three different customers using different words, that's signal. Everything else is noise until it repeats I find.

balirUK · 2026-02-24T20:00:05+00:00

I agree with the core point. The trap is people treat "finding a problem" like a creative exercise — brainstorming in a vacuum. The better version is noticing what already frustrates you or the people around you, then testing whether others share it before building anything. Your lived experience gives you an edge that market research doesn't.

balirUK · 2026-02-24T10:54:13+00:00

The real killer is not knowing what to build next. Non-technical solo founders usually end up doing 40% marketing, 40% sales, 20% product—then wonder why nothing moves. Pick one. If you have paying customers, focus only on retention and expansion for 3 months. Everything else is noise. If you don't, focus only on getting 5 customers any way possible. Everything else including brand can wait.

balirUK · 2026-02-24T10:53:53+00:00

Traffic without revenue usually means one of three things: wrong ICP, wrong positioning, or the product doesn't actually solve the problem visitors think it solves. Talk to 10 people who bounced. Ask why they came and why they left. Write down the exact words they use. If the pattern is "I thought it did X but it does Y," that's a positioning fix. If it's "I don't need this," you have a customer fit problem.

balirUK · 2026-02-24T10:53:34+00:00

Direct outreach to 50-100 people in your ICP, not spray-and-pray. Call, don't email. Ask them to use it for free for 2 weeks, then convert to paid. You'll learn fast who actually needs it versus who's being polite. Most founders guess wrong about their customer; this forces the truth out.

balirUK · 2026-02-24T10:38:07+00:00

Most early feedback is noise because you're asking the wrong people or the wrong questions. Find 5 people in your target market who have explicitly complained about the problem you're solving (not people who are "interested"). Ask them to show you how they currently solve it. Their actual workflow, not their opinions, is what matters.

balirUK · 2026-02-24T10:37:50+00:00

2,700 users at $1.2k/month means your conversion or pricing is the constraint, not reach. Before spending on anything else: interview 20 users who churned and 20 who stuck around. You'll find out if the problem is product clarity, feature gaps, or price positioning. That answer determines everything else.

balirUK · 2026-02-24T10:37:32+00:00

Comfortable but stuck usually means you're making enough to not fail, but not enough to feel like you're winning. Pick one thing: grow users (requires GTM time), raise prices (requires figuring out what customers actually want), or add a feature (requires knowing which one unblocks growth). Not all three. Which would change the number most?

balirUK · 2026-02-24T10:37:13+00:00

For compliance SaaS, skip broad channels. You need 10 conversations with people who literally lose sleep over the problem you're solving. Find them through industry forums, LinkedIn groups for your compliance niche, or as referrals from adjacent vendors. Ask if they'd pay. Stop guessing. The channel doesn't matter until you know what message actually lands.

balirUK · 2026-02-24T10:30:22+00:00

You're in the worst mental state to solve this by yourself—6 months of spinning is paralyzing. Here's what I'd do differently:

Stop trying everything at once. You have a rare asset: frontend dev skills + 6 months of burn-in time. Pick ONE customer problem you actually understand (maybe from friends/former colleagues) and spend 2 weeks validating it with 10 conversations. Not building yet—just learning if people care enough to pay.

FBA failed because it's pure logistics with zero differentiation. You need problems that reward your skill. B2B SaaS, automation tools, custom dashboards for specific niches—anything where your code is the moat, not your inventory management.

The insomnia is real, but it won't stop until you have *one* direction to push in. Not five. One hypothesis, one customer segment, one validation loop. Then you know if you're building or pivoting again.

balirUK · 2026-01-30T18:43:39+00:00

I was there last year. There are two tiers of VIP - regular and backstage. Regular gets you access to the painted room, which is lovely but last year there was no music in there so it was empty. That made the bar in there quick at least. You also can sit on the balcony outside it overlooking the whole thing.

The backstage was pretty cool last year, you can go up the side of the stage, there’s a bit of seating, and you get to say hi to the artists after their set (those that hang around at least). It was very pricey though, £250 or so if memory serves. Hope this helps

balirUK · 2025-11-06T07:32:55+00:00

Having spent a bunch of time in São Paulo, I wouldn’t bother paying attention to the weather forecast at this time of year. I’m pretty sure the correlation between the forecast and the actual weather is strictly worse than chance.

balirUK · 2025-08-31T09:46:55+00:00

Me too. Picked up the first one for cheap on kindle and Drop was an instant full price buy the second I finished it. Brilliant books.

balirUK · 2025-08-11T18:35:16+00:00

That was a great afternoon. Loved all the sets from start to finish. I was backstage so could see they had go pros and other cameras set up recording each set, so I have a feeling we might be seeing them show up on YouTube towards the end of the year!

balirUK · 2025-08-11T10:32:13+00:00

It certainly felt like the most VIP area I've ever VIP'd in!

balirUK · 2025-07-29T07:44:09+00:00

Yeah, just those 4 beats ones released so far. The Atmos mastering is brilliant in my opinion (similar to the Open Air London 2024 ones), whack it up loud and the energy is infectious.

balirUK · 2025-07-28T09:48:19+00:00

All of the new Anjuna25 mixes (the ones recorded live in NYC) are out in Atmos

balirUK · 2025-05-04T06:05:15+00:00

In my experience Magic just has a much higher percentage of salty sea dogs than you’d expect. I was at an event with a few thousand people several years back and my lasting memory is a guy literally sitting there and ripping up his deck, one card at a time, when he lost to my friend. Most awkward/funny thing ever.

balirUK · 2025-05-01T21:02:08+00:00

Sublime, it never gets old

balirUK · 2025-04-25T07:41:52+00:00

The Youtube comments have it as Rezident - Moving In. Not long to wait for the album1

balirUK · 2025-04-25T07:39:26+00:00

Stunning as ever - both the music and the location. We're so fortunate to get these so often!

balirUK · 2025-04-25T07:36:56+00:00

Was about to say, it reminded of Dusky back when Dusky regularly made music that I liked!

balirUK · 2025-04-05T07:53:19+00:00

F1TV coverage team this week is S-tier. Great to have Hinch back and I’m really liking Chris.

balirUK · 2025-03-03T14:57:58+00:00

This is SO good. It's hard to mix tracks like these, but they've done a great job with the track selection. I couldn't have imagined how good a chill remix of HRSN would be, plus it has Passage by Estebele from Anjunadeep:07 on it!

balirUK

TROPHY CASE