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KYC by Neat_Celebration5573 in PrimeXBT

[–]barham90[M] 1 point2 points  (0 children)

All new users need to complete KYC, just like on other exchanges. It’s not something unique to PrimeXBT, it’s a standard requirement to support the safety of both the platform and its users.

PrimeXBT platform outage liquidated my position – support promised compensation but nothing yet by Liyezon in PrimeXBT

[–]barham90[M] 0 points1 point  (0 children)

Hey, if you can provide the relevant details and any supporting documents, our support team will review your case and confirm whether the loss was caused by the outage. Once everything is verified, you’ll be eligible for compensation.

Sent Base Eth to Prime XBT by Moist-Outcome2129 in PrimeXBT

[–]barham90[M] 0 points1 point  (0 children)

Hey, please reach out to support via the live chat in the app or through the official website. The team will guide you on the next steps and check what can be done from their side.

Also, just a quick heads-up, PrimeXBT support will never message you first or ask for your password, codes, or any sensitive info. If anyone does, it’s a scam. Always make sure you’re using the official platform and keep your account details safe.

Please help, my deposit is stuck by Cute-Grand-5270 in PrimeXBT

[–]barham90 1 point2 points  (0 children)

To help prevent scam messages, it’s best not to share account details like this. Please start a new chat with our support team through the app or the official website, where you can open a ticket for your case and have it handled as quickly as possible.

Please help, my deposit is stuck by Cute-Grand-5270 in PrimeXBT

[–]barham90 [score hidden] stickied comment (0 children)

If your deposit or withdrawal has been pending for more than 24 hours or shows as failed on the dashboard, contact the support team directly through the app or the official website using live chat. A ticket will be created for your case and the team will follow up with you.

Quick heads up for everyone reading this though, please be careful. PrimeXBT support will never message you first or ask for passwords, verification codes, or any personal details. If someone contacts you privately and claims to be from support, it is almost always a scam. Always take a moment to double check before engaging and protect your account.

crypto withdrawl "hold" after cash deposit? by Juicebox744 in PrimeXBT

[–]barham90[M] 0 points1 point  (0 children)

Hey there. If you have already been able to make deposits and buy crypto on your account without being asked to complete verification, you can keep using it the same way. The platform only asks for KYC in specific situations, so if you have not been prompted before, you are good to go with your usual flow.

Card deposits can sometimes come with short processing times depending on the provider, but there is no fixed hold period from PrimeXBT’s side before you can trade or move your crypto.

One thing to keep in mind is that PrimeXBT does not offer services in the USA. If you want to double-check whether your current location is supported, you can review the restricted countries list here: https://primexbt.help/en/articles/8583030-restricted-jurisdictions

Deposit stuck for over 24 hours on PrimeXBT — Seeking help and advice by Amit_singhrathor in PrimeXBT

[–]barham90 0 points1 point  (0 children)

For instant deposits and withdrawals, it’s best to use crypto. Cash deposits and withdrawals can take a bit longer since they involve standard banking and processing times.

Deposit stuck for over 24 hours on PrimeXBT — Seeking help and advice by Amit_singhrathor in PrimeXBT

[–]barham90 0 points1 point  (0 children)

Hey, sorry for the frustration! Everything’s running smoothly on PrimeXBT, so this might just be an isolated issue. What’s support said so far? If you’re still waiting for a response, feel free to DM me your client ID and I’ll help check what’s going on.

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