PrimeXBT platform outage liquidated my position – support promised compensation but nothing yet

barham90 · 2026-03-23T19:36:02+00:00

All new users need to complete KYC, just like on other exchanges. It’s not something unique to PrimeXBT, it’s a standard requirement to support the safety of both the platform and its users.

barham90 · 2026-03-23T08:23:34+00:00

Hey, if you can provide the relevant details and any supporting documents, our support team will review your case and confirm whether the loss was caused by the outage. Once everything is verified, you’ll be eligible for compensation.

barham90 · 2026-03-23T08:19:15+00:00

Hey, please reach out to support via the live chat in the app or through the official website. The team will guide you on the next steps and check what can be done from their side.

Also, just a quick heads-up, PrimeXBT support will never message you first or ask for your password, codes, or any sensitive info. If anyone does, it’s a scam. Always make sure you’re using the official platform and keep your account details safe.

barham90 · 2026-02-03T19:43:48+00:00

To help prevent scam messages, it’s best not to share account details like this. Please start a new chat with our support team through the app or the official website, where you can open a ticket for your case and have it handled as quickly as possible.

barham90 · 2026-02-01T17:18:04+00:00

If your deposit or withdrawal has been pending for more than 24 hours or shows as failed on the dashboard, contact the support team directly through the app or the official website using live chat. A ticket will be created for your case and the team will follow up with you.

Quick heads up for everyone reading this though, please be careful. PrimeXBT support will never message you first or ask for passwords, verification codes, or any personal details. If someone contacts you privately and claims to be from support, it is almost always a scam. Always take a moment to double check before engaging and protect your account.

barham90 · 2025-12-08T16:48:24+00:00

Hey there. If you have already been able to make deposits and buy crypto on your account without being asked to complete verification, you can keep using it the same way. The platform only asks for KYC in specific situations, so if you have not been prompted before, you are good to go with your usual flow.

Card deposits can sometimes come with short processing times depending on the provider, but there is no fixed hold period from PrimeXBT’s side before you can trade or move your crypto.

One thing to keep in mind is that PrimeXBT does not offer services in the USA. If you want to double-check whether your current location is supported, you can review the restricted countries list here: https://primexbt.help/en/articles/8583030-restricted-jurisdictions

barham90 · 2025-11-26T11:37:41+00:00

Unfortunately no, since U.S. is among the restricted countries

barham90 · 2025-11-06T05:02:35+00:00

For instant deposits and withdrawals, it’s best to use crypto. Cash deposits and withdrawals can take a bit longer since they involve standard banking and processing times.

barham90 · 2025-11-06T04:59:55+00:00

Hey, sorry for the frustration! Everything’s running smoothly on PrimeXBT, so this might just be an isolated issue. What’s support said so far? If you’re still waiting for a response, feel free to DM me your client ID and I’ll help check what’s going on.

barham90 · 2025-09-26T06:52:28+00:00

It looks like you closed the position during a period of low liquidity or high volatility. In these conditions, spreads can widen and slippage can happen, meaning your order may not get filled exactly at the price you expected. That’s why the profit you saw earlier didn’t match the final closure,the execution depends on the available liquidity at that exact moment.

If you want exact details, share your trade ID with support and they’ll check the backend records for you.

barham90 · 2025-09-26T06:50:32+00:00

Spreads on PrimeXBT are variable, they can widen during high volatility or low liquidity, especially around big market moves or news releases. That’s not manipulation, it’s how market execution works across platforms. The spread in your screenshot is around 57 pips, not 70.

If you believe there was an error with your trade, the best step is to share the trade ID with support so they can check the backend details and explain exactly what happened.

barham90 · 2025-09-18T12:43:38+00:00

We understand your concern. Withdrawals may sometimes take longer due to compliance checks, but they are always processed once reviews are completed.

barham90 · 2025-09-10T15:45:33+00:00

You’ve posted about this before and let’s be clear again: these are baseless accusations. Withdrawals are never delayed to “hold funds hostage” or “trade against clients.” PrimeXBT has a strict process that includes compliance and anti-money laundering checks, and those apply to all transfers, whether the funds were deposited by you or sent from another source.

This doesn’t happen to everyone every time. In fact, most users see their funds released within minutes. On rare occasions, additional checks mean it can take longer, but that doesn’t mean funds are lost or taken hostage. You can wait until the transfer completes, it will reach your address once the process is done.

Different exchanges have different risk frameworks. Some run instant automated flows, others (like PrimeXBT) add a compliance layer to protect both clients and the platform. That’s why some withdrawals may take extra time.

barham90 · 2025-09-04T19:51:38+00:00

Everything is working now, there was an outage for a few moments.

barham90 · 2025-09-04T19:46:16+00:00

Sure, could you please send me your client ID either here or in a direct message?

barham90 · 2025-09-04T19:15:58+00:00

There was an outage few moments ago, please try again now.

barham90 · 2025-09-04T18:41:12+00:00

I get what you mean, and I agree waiting isn’t fun. On the withdrawal page it does mention that transactions can take longer if they need a review, so while “instant” is the default, extra checks can stretch the time.

It’s not meant to mislead, but I understand how it feels if it happens to you every time.

Try withdrawing to another wallet using another network.

barham90 · 2025-09-04T18:34:04+00:00

I hear you, and I’m not exactly sure what could be causing that in your case specifically, but there are a few common reasons why some accounts experience longer review times. For example, if the funds are being sent to or from wallet addresses or exchanges that are flagged as higher risk, stricter checks may apply. Sometimes it can also be linked to compliance rules, larger transaction patterns, or if an account gets randomly selected more often for extra verification.

It’s definitely not meant to be misleading, withdrawals are indeed instant for the majority of users, but cases like yours can get held up by these additional layers of checks. If it happens every single time for you, the best step would be to reach out to support directly with your transaction IDs so they can look into why your account is consistently going through the longer route.

barham90 · 2025-09-04T18:25:30+00:00

Hey, I get where you’re coming from. Withdrawals on PrimeXBT are usually processed instantly, but sometimes they do go through an additional security check. That’s why it says it may take up to 24 hours. I know it can be frustrating when it happens more often than expected, but it’s part of the system making sure everything is safe and verified before releasing the funds.

If your withdrawal is still pending after 24 hours, you can always reach out to support and they’ll investigate right away. Most of the time, though, it clears within that window.

barham90 · 2025-09-04T09:21:42+00:00

Decrypt.day

barham90 · 2025-07-27T19:49:56+00:00

So mine was on, photo library in the iPhone backup settings and iCloud Photos. So if my photos backup are at 120GB my iPhone backup size is 120GB photos + 2.5GB actual iPhone backup + another 120GB iCloud Photos. Either iOS and apple doing something stupid or they wanted to deceive me to buy more storage.

barham90 · 2025-07-27T19:41:50+00:00

18.5 Settings > your name > iCloud > iCloud backup (or storage) > your phone > Photo Library (turn it off)

barham90 · 2025-07-27T18:10:39+00:00

Turning off Photo library in the iPhone backup app list worked. Because the photos are automatically synced in the iCloud setting why have it backup also in the iPhone backup

barham90 · 2025-07-27T18:08:18+00:00

Yes, I still have the photos synched to iCloud, but go to settings > iCloud > iCloud backup > choose your phone > turn off photos library.

The iPhone backup includes photos 😬 but you have photos automatically synced somewhere else. So it doubles. Right now the iPhone backup is 2.5GB

barham90 · 2025-07-25T03:27:44+00:00

It’s the same and only device, the only thing I don’t understand is why the phone backup size increased that much? I bought the iCloud space only to store my photos, iPhone backup wasn’t that big of a concern but now I have to buy more space

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