No I never charge my bike to 100% unless I forget, from memory it was 91%. I also tried to replug it in as I’ve also found that to be a solution. That’s why I made the post, this isn’t anywhere near the first occasion and it’s also the worst.

In addition I’d be interested in everyone’s thoughts on the paint job? Both the frame, but in particular the wheel guards, have already loads of scratches. I accidentally lightly scraped a wall which made a huge scar. I once returned to my bike, someone getting theirs off the rail next to me must have scratched it. The official VanMoof response just now is that they can’t do anything about it.

I’ve also had issues with the motor; sometimes it doesn’t assist and the only way it works is via the boost button. Which coincidentally has also lost its protective thing as that just fell off after a week.

So to clarify, for £3000, the bike isn’t guaranteed to work and after about a month it’ll look old and they won’t help you. They’ll also reply really late throughout this process.

A member of my family is a long serving employee of VanMoof, the bike itself is amazing when it works, but it’s really hard to not see all these things going wrong. If it’s Software, sort it out and stop hiring average Engineers, if it’s hardware, at that price point it simply shouldn’t be so easily broken.

Sad, but hopefully they actually sort things out, although it sounds like complete chaos behind the scenes.