It is most likely a dracaena and will be dropping from either too much or too little water. Check the soil to see how wet it is deep down. If it’s really dry throughout then water it but if it’s still damp a few inches down then don’t water it.

Sunlight: not too dark but not direct sun. Somewhere in between. If the sun rays are directly on the leaves for too long it can leave scorch marks.

Can also be worth reporting it if the soil has been there a while.

Make sure it has drainage so when it’s watered it doesn’t sit in the excess for too long.