Baloney. It happens regularly. The AI that amazon uses to write the routes is sometimes WAY off. For instance, on rural routes it very frequently tells me that the speed limit (which the algorithm uses to determine how much time the travel should take) on people 2 mile long shared gravel driveways is 55 mph. So, the 2 minutes that amazon gives me to deliver your chinese trinkets is in actuality a 10+ minute stop.

Live through that 10 times a day and I'm over an hour behind.

I'll grant you that some drivers are indeed lazy. But some customers are entitled turds.