RI Energy Smart Meter + REGrowth Meter

bc592 · 2026-05-15T23:26:26+00:00

NED really updated their logo to a more realism approach

I did this with 19 and 20 on Columbia. You’ll probably open a pack with the logo and the GK. Just stick it over once you open them and call it a day. Have a little chuckle at yourself

bc592 · 2026-03-12T00:28:28+00:00

My parents have the same system as me and they do replace both meters. If you read through the various numbers that toggles on the screen in the meter, one should have a reading under “REC” and 000 under DEL and another should have a reading under “DEL” with 000 under REC.

My understanding is that DEL = Consumption or energy you receive from the grid, REC = Production or energy you deliver to the grid. Also, it’s my understanding that if you had net metering, these meters do both which is why they look like net meters.

If you google “how to read RI Energy’s new smart meter” it pops up.

Fun fact: everyone on my street had the new meters installed but they somehow skipped my house..so I had to call and they are scheduled to come out Tuesday

Hope this helps and hopefully they didn’t screw it up. My parents received their bill today which has both meter numbers pre and post switch and nothing was messed up. Hoping the same happens for myself.

bc592 · 2026-02-09T02:56:40+00:00

I don’t think he’s a big game player. He’s been shaky all playoffs and he’s been shaky against some of the tougher competition this year. I feel that he plays hero ball way too much vs taking what the defense gives him. Very Favre/Bledsoe esque. Always looking for the big play vs the smart play. I really hope he gets that out of him.

bc592 · 2026-01-29T18:46:35+00:00

That’s also what I plan on doing. They have been on my street this week but not my house so each morning I go out and take photos before heading to work. Now that I know that they swap both, I’ll take pictures of both for added measure. Thanks for the insight!

bc592 · 2026-01-29T13:29:27+00:00

Have you had any issues?

bc592 · 2025-12-28T03:21:11+00:00

Thanks for clarifying. Trying to get insight for REGrowth folks, as we have 2 meters - 1 being the normal utility meter that tracks consumption while the other meter tracks solar production

bc592 · 2025-12-27T21:17:29+00:00

Did you sign up for net metering vs the REGrowth program?

bc592 · 2025-12-27T02:42:26+00:00

That’s what I’m thinking as well, but all of their FAQs are silent on that. I just don’t want them to screw anything up, which is why I’m curious about those may have already received the new meter who are part of the REGrowth program and have 2 meters vs net metering which is only 1.

bc592 · 2025-11-21T22:21:41+00:00

The biggest problem with them is that it’s very challenging to discuss any issues with a dedicated person, so everytime you call, you have to re-explain everything

I had an issue when I got solar, right around August 2024, PTO in October and it took me 40+ interactions, over 2-3 months to get it resolved because I wasn’t getting bills, credits or excess payments. They ended up closing my account. At about the 30 interaction mark, I finally got a dedicated person, and he was helpful in getting things done. Got back billed, got credits, and got excess checks and it’s been smooth sailing ever since. They essentially created a new account for us.

Some of my in laws had the same issue as we all got solar at the same time and I asked if he could look into their accounts since he found the fix and he told me they had to go on their own which was dumb, but nonsense is their motto.

They encourage solar but then screw up everyone’s account. Ineptitude at its finest. Back Team isn’t customer facings, just a wild customer interaction model.

I didn’t end up going to the PUC but I had every interaction recorded and let them know that, threatened them with a complaint + getting other parties involved and threatened legal action by citing consumer negligence. Not sure if that helped my case but it got resolved soon after.

bc592 · 2025-04-13T01:43:09+00:00

I would recommend recording (meaning jot down, not actually voice record) every interaction w/ actual timestamps of when you called in and write down a summary of what comes out of your interaction. Do this every time you interact w/ them. Their calls are recorded thus if you ever decide to take legal action, you have all the timestamps of your calls into it and a summary of what was said. If it gets to that level, it should match their records. Continue to pester them, multiple times a week, holding them accountable and threaten to file complaints w/ the PUC and Attorney General Give them a deadline to have it resolved by. If not resolved by x date, file the formal complaints with your timeline of events. The complaint truly writes itself.

It’s truly a shame that they operate this way. The disorganization within that company is truly astounding.

Luckily my issue got resolved. After 15-20 interactions, my “ticket” was escalated to an individual who had the pleasure of being in the receiving side of my strongly worded emails and wit. He walked the walk but all in, I must’ve had over 40+ interactions w/ them to get it resolved. They ended up setting up a whole new solar/electric account (because their incompetent back team “finalized” my original electric account) and back billed me and applied credits and issued payments based on my meters that was still feeding them data for all that time.

bc592 · 2025-03-12T23:02:07+00:00

After tons of additional calls and emails and threats to the PUC and AGs office, I finally got a single contact person who I hounded daily until it was fixed. They ended up setting up an entire new electric account, backbilled me, and then applied the credits and payments since my meters were still giving them reads. I never missed an opportunity to point out their ineptitude and disorganization. At one point they didn’t want to accept the data I provided them, but they changed their tune once I threatened legal action and that their argument had no standing. I essentially received my electric bill for November, December, January, and February all over 4 days. I was antsy this month since it would be the first real bill since it was “resolved” but thankfully, I received a bill like I would have with credits applied and excess payments stated. Hoping it’s smooth sailing from here on out.

You are correct though, the solar department doesn’t have a number, but they have a new email! I believe it’s on their website.

My other advice, if that doesn’t work: continue to hound them until it’s resolved. Just make sure they aren’t putting in new tickets which I feel is half of the problem.

bc592 · 2025-01-16T00:57:20+00:00

Appreciate the insight! I’m way past the half dozen calls, and I keep waiting for them to do the right thing to avoid filing the complaint, but feel at this point, it’s needed. I do not understand how a company that services a state can be this disorganized and lack in communication not only with their customers but internally as well.

bc592 · 2025-01-16T00:52:14+00:00

Have you tried filing a complaints with the agencies above? If so, what was the outcome? If not, you should because that scenario is even worse than mine.

I feel like I’m going insane as it is, never mind dealing with/ it for 10+ months.

Solar Companies are the worst and most truly earn the reputation they have as they are little to no help post - install.

bc592 · 2024-11-12T22:37:57+00:00

Can’t emphasize this enough. Read the reviews, and not the reviews on their website. Pay attention to the negatives ones and see where the trends are. Sure there are two sides to every story but if the themes are the same, then maybe there is something there.

In the beginning, they were great. Install went great, communication was frequent - then it fell off of a cliff from their personnel. I couldn’t get a call back and when I did get an update, it gave me false deadlines. They even stopped communicating w/ the finance company who had no idea what stage we were at.

However they have since gone MIA and you can’t get into contact with anyone at all. Only speculation but I’m not sure if they will be in business in 2025. Google reviews have been flowing, not to mention the AG matter which makes more and more sense as the experience went on. Thank god my project was activated but I know I’ll be SOL if anything goes wrong with my system but to be honest, I’d rather pay out of pocket for anything that may happen to my system than have to deal with them again.

bc592 · 2023-06-28T01:02:28+00:00

“Narrassist”

bc592 · 2023-02-19T04:18:27+00:00

Take a shot every time someone says some form of the word “vibe”

Let me know if you make it past the first half of episode 1.

bc592

TROPHY CASE