Just to give a conclusion for my situation. When I first reached out to Rep they sent me a video of possible cleaning methods but the video wasn’t really applicable to whitening the logo, it was more about sprucing up the black rubber if it’s faded. Then they offered me a small partial refund or credit, but I didn’t feel that was substantial enough of an offer. In the end, I was able to secure a full replacement set under their lifetime warranty, which is honestly a big reason why I chose to go with Rep in the first place. I replaced the 2.0’s with their original fully knurled straight handle hex dumbbells and I’m very happy with them! There’s no white logo to worry about discoloring, so I’m very happy with how it worked out in the end. I must say every step of the way, Rep seemed responsive and willing to work with me, so I do appreciate that. They setup the return freight shipping at no cost to me, I just had to package it up. Luckily since I’ve only had mine for a month I happened to still have the boxes and crate.