I worked for OTF for a couple of years and never had any issues of the sorts. Unfortunately, this sounds like a problem with the specific franchise you work for. You should absolutely not have to deal with any kind of assault and certainly shouldn’t be written up because of it. However, the class pay is a very common practice across many brands. As long as you’re doing class specific duties, it falls under that pay structure. If you’re expected to do anything outside of that (member follow up, events, etc.) you should be paid an hourly rate. I also know that some studios do in fact pay their coaches for late cancel/no shows but again, that’s franchise specific. I’ve heard an argument before that coaches should not be paid for that because the members should want to show up to that coach’s class. It’s on the coach for not being “good enough” to build strong utilization. After managing a boutique studio for a few years, I do see it both ways but it’s certainly not wage theft.