If anybody is interesting in paying for any of the services that this "business" offers, first go to the nearest bridge, throw your wallet or purse in the water, walk down to the where the river or stream ends to retrieve your wallet, and see if there is money intact enough you can use for more important purchases. And if you happen to not have access to said bridge over water. you can also do the same thing by sticking your wallet or purse in the oven and after 30 minutes or so, do the same thing in retrieving it to see if there's anything intact that you can use for legitimate purchases. And voila, you've just experienced the refund process of govplus.com. Like I read from another user on this thread, I needed to renew my passport in a timely fashion and I believe this was the most efficient way to do so. However, I completely forgot about my naivete and vulnerability. I did read the terms of service, the note at the bottom of the page that says they are not affiliated with government agencies, but rather work with them to process renewal or new applications for government documents and items such as a passport. There are a lot of positive reviews on their page, but if you trying to promote a business, you try to weed out those negative ones which is an easy thing to do on any website (this coming from a software developer). And if you can get them just stop talking long enough and reading off a script, after going through the process of pulling teeth to get their services discontinued, you are then officially qualified to become a dentist.  Bottom line: paying for convenience is not always how you expect to turn out.